Lisa Elam
Summary
Resourceful professional with over 10 years experience in Customer Service management roles in fast paced environments. Known for high productivity and efficient task completion. Specialized skills excelling in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of Customer service.
Overview
17
17
years of professional experience
Work History
Server
Silver Diner
Fairfax
04.2025 - Current
- Collaborated with kitchen staff to ensure timely meal service.
- Resolved customer complaints professionally to maintain satisfaction.
- Provided exceptional service to high volume of daily customers.
Assistant General Manager
Red Robin
01.2017 - 05.2022
- Ensured Customer service standards were met or exceeded.
- Conference calls
- Oversaw the training of all team members.
- Managed daily operations, vendor relations, orders, and inventory.
Server/bartender
Clyde's Restaurant
06.2015 - 12.2017
- Provided excellent guest service to ensure satisfaction.
- Assisted in training new servers.
Shift Manager
Wawa
06.2013 - 06.2015
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored operations in compliance with company policies,VA Lotto, alcohol & tobacco restrictions.
- FIFO stocking, Placing orders, inventory, and the completement of shift work.
Assistant Sales Manager
Brookstone
09.2009 - 12.2012
- Customer service and competitive commission based sales with big ticket items.
- Bank deposits, scheduling, inventory, and coaching team members.
- Ensured accurate forecasting of monthly, quarterly, & annual revenue targets.
Education
GED -
Independent Home School.
06-2008
Skills
- Excellent Customer Service
- Able to work independently or in a group
- Training & Development
- Troubleshooting
- Multi-tasking
- Conflict resolution
Timeline
Server
Silver Diner
04.2025 - Current
Assistant General Manager
Red Robin
01.2017 - 05.2022
Server/bartender
Clyde's Restaurant
06.2015 - 12.2017
Shift Manager
Wawa
06.2013 - 06.2015
Assistant Sales Manager
Brookstone
09.2009 - 12.2012
GED -
Independent Home School.