Lisa Elysee
Orlando,FL
Summary
Detail-oriented Technical Support Specialist with a proven track record in delivering exceptional customer service and resolving intricate technical issues. Expertise encompasses a comprehensive understanding of software, hardware, and networking systems, complemented by strong problem-solving skills. Established successful client relationships through clear communication of technical concepts, consistently earning positive feedback for efficient issue resolution. Aiming to leverage technical acumen and customer-focused approach to enhance operational efficiency in a dynamic environment with emphasis on customer service where i will be a intricate part of providing and bringing proficient service to the customers overall experience
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Charter Spectrum
Eatonville, FL
12.2023 - Current
- Performed routine maintenance and software updates on support tools and customer systems.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Provided comprehensive technical support to customers via telephone, email and chat.
- Served as first point of contact for incoming technical service calls and emails.
Financial Service Support
Vanguard
North
12.2021 - 09.2023
- Established strong relationships with internal stakeholders as well as external vendors and partners.
- Managed accounts receivable activities including collections efforts when needed.
- Built and maintained strong client relationships through exceptional service and communication.
Education
GED -
Florida Technical College
Orlando, FL05-1985
Skills
- Error Identification
- Application installations
- System Hardware Upgrades
- Remote desktop service
- Account management
Certification
- Licensed Cosmetologist
Timeline
Technical Support Specialist
Charter Spectrum
12.2023 - Current
Financial Service Support
Vanguard
12.2021 - 09.2023
GED -
Florida Technical College
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