Lisa Enriquez
Fort Worth,Texas
Summary
Over 25 years of experience in providing excellent customer service and support. Ability to work with others to provide training and work on group projects. Research, investigate and resolve issues as they arise. Cooridinate and follow up with external and internal entities to maintain seamless flow of information.
Overview
27
27
years of professional experience
Work History
Wholesale Service Representative
AT&T
Fort Worth, Texas
04.1998 - Current
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Process service orders
- Correspond and provide support for competitor companies
- Coordinate with Installation Technicians, Engineers and any other intercompany departments needed to assign/locate/expedite service
- Provide service updates to competitors and customers
- Investigate addresses for E911 updates; facility mapping
- Train peers and provide support as requested by management
- Revenue Management Representative
- Arrange and approve payment schedules and billing adjustments
- Receive payments on site if needed
- Suspend, Restore and Disconnect service
CSR
Regional Finance
Fort Worth, Texas
05.1997 - 03.1998
- Accounts Payable/Receivable
- Verify credit history
- Process loan applications
- Create loan documents
- Provide customer support regarding terms and agreements
Education
R.L. Paschal HS
Fort Worth, TXSkills
- Payment Acceptance
- Account Management
- Database Maintenance
- Account Updates
- Customer Relationship Management
- Service Reporting
- Customer Relations
- Account Updating
- Database Management
- Customer Support
Timeline
Wholesale Service Representative
AT&T
04.1998 - Current
CSR
Regional Finance
05.1997 - 03.1998
R.L. Paschal HS