Lisa Ermold
Saco
Summary
- Strategic professional with over 10 years in the customer service industry. Combines a passion for people with positivity to build rapport and foster strong, long-term relationships. Vast experience in talent development, employee engagement and internal service. Exceptional organizational skills with the capacity to manage multiple projects in deadline driven environments.
Overview
18
18
years of professional experience
Work History
General Manager
Pottery Barn
South Portland
09.2020 - 07.2025
- Led daily operations and ensured efficient store management.
- Managed staff training and development for improved customer service.
- Oversaw inventory management and implemented stock control measures.
- Fostered a positive work environment through team-building initiatives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Operations Manager
Pottery Barn
Portland
08.2010 - 09.2020
- Assist in the direct oversight of a $4M dollar store, including managing a team of 30+ employees. Provide internal and external customers with an exceptional experience to drive retention and increase repeat business.
- Manage the store's inventory, including discrepancies, transfers and incoming product manifests.
- Facilitate monthly safety audits in order to meet corporate guidelines.
- Assist with new hire onboarding and ongoing staff development.
- Create staffing schedule to align with budgeted forecasts and current sales trends.
- Analyze and leverage metrics to drive staff performance and increase store performance.
- Champion customer service and employee recognition programs.
- Oversee and promote monthly in-store contests.
Operations Manager
Aeropostale
Portland
01.2008 - 01.2010
- Complete oversight of the stockroom and team, ensuring a smooth transition of product from shipment to sales floor. Provide additional support to management of a $2M dollar clothing store.
- Generate daily 'to-do' lists to motivate team and improve standards.
- Set weekly promotions and markdowns.
- Develop and implement strategies to conduct a thorough, efficient inventory.
- Enforce HR policies and procedures.
Education
Associates Degree - Human Services
Alfred State College
Alfred, NYSkills
- Effective Communicator
- Customer Service Minded
- Management
- Business Acumen
- Strong Leader
Skills Expertise
- Effective Communicator
- Customer Service Minded
- Management
- Business Acumen
- Strong Leader
Timeline
General Manager
Pottery Barn
09.2020 - 07.2025
Operations Manager
Pottery Barn
08.2010 - 09.2020
Operations Manager
Aeropostale
01.2008 - 01.2010
Associates Degree - Human Services
Alfred State College