Lisa Ervin
Cape Girardeau,MO
Summary
Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.
Overview
9
9
years of professional experience
Work History
Client Care Scheduler
SEMO Alliance for Disability Independence Inc.
Cape Girardeau
06.2020 - 02.2025
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and allocation adjustments.
- Maintained high levels of client satisfaction through diligent scheduling coordination, ensuring services were provided.
- Worked with supervisors and team members to ensure clients in-home aides provided the proper services clients were in need of.
- Performed yearly spot checks in the client's home with their aides to ensure proper procedures were being followed.
- Volunteered to help with special projects of varying degrees of complexity.
Store Manager
SUBWAY®Restaurants
Marble Hill, MO
03.2016 - 06.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Schedule coordination
- Telephone etiquette
Timeline
Client Care Scheduler
SEMO Alliance for Disability Independence Inc.
06.2020 - 02.2025
Store Manager
SUBWAY®Restaurants
03.2016 - 06.2020