Lisa Ervin

Cape Girardeau,MO

Summary

Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.

Overview

years of professional experience

Work History

Client Care Scheduler

SEMO Alliance for Disability Independence Inc.

06.2020 - 02.2025

Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and allocation adjustments.
Maintained high levels of client satisfaction through diligent scheduling coordination, ensuring services were provided.
Worked with supervisors and team members to ensure clients in-home aides provided the proper services clients were in need of.
Performed yearly spot checks in the client's home with their aides to ensure proper procedures were being followed.
Volunteered to help with special projects of varying degrees of complexity.

Store Manager

SUBWAY®Restaurants

03.2016 - 06.2020

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Skills

Computer skills
Attention to detail
Data entry
Strong work ethic

Customer service
Teamwork and collaboration
Schedule coordination
Telephone etiquette