Lisa Farrow
Burlington,MA
Summary
Associate director of operations with expertise in customer service and team development. Proven ability to enhance operational efficiency through strategic planning and performance metrics. Experienced in project management and fostering cross-functional collaboration to implement innovative solutions. Dedicated to achieving organizational goals through effective planning and execution.
Overview
2027
2027
years of professional experience
Work History
Associate Director of Operations
Verizon
Burlington, MA
09.1988 - 08.2026
- Developed innovative solutions that boosted team performance and outcomes.
- Coordinated with diverse teams to achieve goals and resolve product-related issues.
- Resolved customer problems with friendly and knowledgeable service, enhancing satisfaction.
- Organized tasks based on urgency to ensure timely service delivery. to efficiently meet service objectives.
Senior Manager
Verizon
Boston, Massachusetts
05.2002 - 02.2010
- Managed cross-functional teams to implement operational improvements and drive innovations.
- Directed strategic initiatives that improved customer experience and streamlined service delivery.
- Established performance metrics for consistent monitoring of team efficiency and effectiveness.
- Developed training programs to upskill staff on new technologies and processes.
- Facilitated meetings to align project goals with corporate objectives and address stakeholder needs.
Retail Sales Manager
Heartland Pharmacy
Waltham, Massachusetts
- Managed daily operations and staff scheduling in a fast-paced retail environment.
- Oversaw daily retail operations, enhancing workflow and productivity.
- Oversaw inventory management and ensured proper stock levels at all times.
- Managed inventory levels, coordinating stock replenishment to maintain optimal stock availability.
- Trained new employees on customer service standards and product knowledge.
Education
Bachelor of Science - Management
Emmanuel College
Boston, MASkills
- Project management
- Operational improvements
- Performance metrics
- Strategic planning
- Supply chain optimization
- Team building
- Client relationship management
Timeline
Senior Manager
Verizon
05.2002 - 02.2010
Associate Director of Operations
Verizon
09.1988 - 08.2026
Retail Sales Manager
Heartland Pharmacy
Bachelor of Science - Management
Emmanuel College