Summary
Overview
Work History
Education
Skills
People person, goal oriented, Team player, Great attitude
Timeline
Generic

Lisa Ferguson-Graham

Davidson,North Carolina

Summary

Customer Service Associate with highly energetic communication skills with customers. Multitasks in photo department, cash register and stocking shelves. Employment Specialist/Community Coach passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers. Strategic when placing clients in rewarding jobs based on skills, interests, and abilities.

Overview

13
13
years of professional experience

Work History

Customer Service Associate

CVS Pharmacy
Cornelius, North Carolins
05.2021 - Current
  • Assisted customers in making informed purchase choices and selecting products.
  • Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Community Coach/Employment Specialist

InReach
Charlotte, North Carolina
05.2009 - 05.2021
  • Maintained complete and current records according to governmental, funder and employer policies.
  • Attended trainings related to supporting persons with developmental disabilities and acquired brain injuries.
  • Identified job sites and negotiated with companies for employment placements.
  • Empowered Customers to live their lives their way.

Education

Developmental Disabilities Diploma

Central Piedmont Community College
Charlotte, NC
06.2009

Skills

  • Affirmative Action Guidelines
  • Decision making on finances, Medicare,Medicaid needs
  • Support Adults with Developmental Disabilities live their life their way
  • Familiar with Americans with Disabilities Act (ADA)
  • Assists Customers with questions and answers in store to meet their needs
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty

People person, goal oriented, Team player, Great attitude

Welcoming conversations with others. Altruistic with all age groups. Team Player. Tasks Oriented. Loyal.

Received " Employee of the year Supporting Adults with Developmental Disabilities".

Timeline

Customer Service Associate

CVS Pharmacy
05.2021 - Current

Community Coach/Employment Specialist

InReach
05.2009 - 05.2021

Developmental Disabilities Diploma

Central Piedmont Community College

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Lisa Ferguson-Graham