Lisa Ferrell
Colorado Springs,CO
Summary
Proven Security Officer with a track record of enhancing safety and customer satisfaction at HSS/Tarian. Skilled in CCTV surveillance and conflict de-escalation, adept at quick emergency response, and fostering positive relationships. Demonstrates superior customer service, ensuring a secure environment while efficiently managing security operations and team collaboration.
Overview
21
21
years of professional experience
Work History
Security Officer
HSS/Tarian
Fountain, CO
06.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- De-escelate situations when needed.
- Help staff when I can, and within my guidelines.
Security Officer
Allied Universal Security Services
Colorado Springs, CO, And Fountain Co
07.2021 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Deli Clerk and Seafood Clerk
Safeway
Fountain, CO
10.2003 - 07.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products, and seafood according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Education
Diploma - General
Widefield High School
Security, Co05.1989
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Detail Oriented
- CCTV Monitoring
- Surveillance
- Emergency Response
- Superior customer service
- Access Control
- Patrol operations
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Threat Assessment
- Access Control Management
- Document Management
- Investigative abilities
- Threat Management
- Staff Management
- Stationary surveillance
- Crime Prevention
- Metal detector operation
- Security Screenings
- Electronic surveillance
- Security Equipment Operation
- Crisis Management
- Personnel screening
- Crime prevention methods
- Work ethic
- Workplace Safety
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- Security camera monitoring
- Security Protocols
- Security procedures knowledge
- Reporting skills
- Emergency awareness
- Patrol techniques
- De-Escalation Techniques
- English fluency
- Perimeter security
- Sensitive information handling
- Legible report writing
- Report Preparation
- Superb surveillance skills
- Vehicle inspections
- Interpreting procedures and instructions
- Customer Service
- Team Player
- Honest and Dependable
- Reliable and Responsible
- Ground Patrol
- Adaptable and Flexible
- Active Listening
- Team Leadership
- Attentive and Observant
- Visitor screening
Timeline
Security Officer
HSS/Tarian
06.2022 - Current
Security Officer
Allied Universal Security Services
07.2021 - 07.2022
Deli Clerk and Seafood Clerk
Safeway
10.2003 - 07.2021
Diploma - General
Widefield High School