Lisa Fillip
Dearborn,Michigan
Overview
18
18
years of professional experience
Work History
CRM Manager
Henry Ford College
07.2014 - Current
- Monitors and successfully manages various workflows in recruit, including but not limited to incoming admission applications, residency verifications, and unlisted high school issues
- Provides technical troubleshooting with the application and admissions process for students and frontline staff
- Runs processes to trigger student communications daily using Recruit and Communications Management to notify students of their admissions status in a timely manner
- Serves as a technical expert for admissions/recruiting for staff and students
- Manages multiple tasks, flexibility, and adaptability in a rapidly changing environment, working well under pressure
- High-level usage of enterprise systems, Customer Relationship Collaborates with director to develop communication plans to encourage student progression
- Manages workflows in Recruit to automate admissions processes and ensure the appropriate handling of inquiries and applications at various stages of the incoming student lifecycle
- Conducted interviews for various positions over the years and served on hiring committees
- Developed training manuals and videos for staff
- Lead trainer for the admissions department.
Admissions Associate III
Henry Ford College
- Run various processes in colleague including error resolution with applications
- Utilize the document imaging system to monitor the workflow of transcripts and process them in a timely manner
- Assisted with the implementation of Recruit CRM in the department
- Run daily reports out of web focus
- Processes incoming admissions applications, transcripts, and test scores to ensure timely and accurate updates to student records.
Enrollment Associate II
- Manage phone queue and successfully take inbound calls from students
- Assist students with the enrollment process
- Exhibits strong problem-solving skills with the ability to help student situations with minimal direction from management.
Care Coordinator 1
Meridian Health Plan
03.2013 - 07.2014
- Conduct complete, timely and accurate health risk assessments
- Keeps HIPAA standards and confidentiality of protected health information
- Successfully manages a caseload of approximately 300 members
- Communicate with local health departments regarding children special health care members.
Pharmacy Technician
Target Corporation
03.2006 - 03.2013
- Processed/filled approximately 250-300 prescriptions daily
- Review prescription requests with doctor offices and insurance companies
- Use PDX software to input prescription information into the database.
Education
Master of Science in Management-Human Resource Concentration -
Walsh College
01.2021
Bachelor of Arts in Sociology -
Wayne State University
01.2011
Skills
- Proficient in Microsoft Office Programs (Word, Excel, PowerPoint, Outlook)
- Lotus Notes
- Colleague
- Recruit CRM
- Internet
Timeline
CRM Manager
Henry Ford College
07.2014 - Current
Care Coordinator 1
Meridian Health Plan
03.2013 - 07.2014
Pharmacy Technician
Target Corporation
03.2006 - 03.2013
Admissions Associate III
Henry Ford College
Enrollment Associate II
Master of Science in Management-Human Resource Concentration -
Walsh College
Bachelor of Arts in Sociology -
Wayne State University
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