Lisa Fillip
Dearborn,Michigan
Summary
Dynamic and student-focused higher education professional with over 10 years of experience at Henry Ford College, currently serving as Employer Relations Coordinator in the Career Services Office. Proven track record of building strategic partnerships with employers, coordinating impactful career events, and enhancing student engagement with job and internship opportunities. Adept at event planning, outreach, and cross-campus collaboration to support student success and strengthen employer presence on campus.
Overview
19
19
years of professional experience
Work History
Employer Relations Coordinator
Henry Ford College
04.2024 - Current
- Coordinated and marketed career-related events including career expos, employer information sessions, industry panels, and networking events, achieving increased employer participation and student engagement.
- Review national databases and local Michigan hiring trends to best determine courses of action for employers to hire students and alumni at appropriate wages.
- Work directly with faculty on program needs and best practices.
- Developed and maintained relationships with local, regional, and national employers to increase on-campus recruiting and career development opportunities for students across all academic programs.
- Hosted innovative and inclusive events such as the Women in Business Networking Event, focusing on professional development and community building for students.
CRM Specialist
Henry Ford College
11.2021 - 04.2024
- Managed application, inquiry and event forms used to collect student information in Recruit.
- Collaborated with Director of Admissions & Recruitment to develop communication plans and workflows to manage automated communications designed to encourage student progression through the new student enrollment process.
- Conducted system testing to ensure processes are running smoothly in Recruit system.
- Delivered comprehensive training to staff members on effective usage of the CRM system.
- Collaborated closely with IT teams, troubleshooting technical issues related to the CRM system and ensuring minimal downtime.
Admissions Associate III
Henry Ford College
02.2015 - 11.2021
- Performed various processes in colleague system including error resolution with applications
- Utilized the document imaging system to monitor the workflow of transcripts and process them in a timely manner
- Trained new staff members on existing policies and procedures leading to better teamwork within Admissions Office.
- Processed incoming admissions applications and transcripts to ensure timely and accurate updates to student records
- Managed student aid workers
- Assisted in the development of admissions policies and procedures that aligned with institutional goals and complied with relevant regulations.
Enrollment Associate I
Henry Ford College
07.2014 - 02.2015
- Addressed students' financial aid, registration, and admissions concerns.
- Worked closely with other departments on campus to assist students effectively and accurately.
- Exhibited strong problem-solving skills with the ability to help student situations with minimal direction from management.
- Streamlined enrollment processes by implementing efficient data management and communication strategies.
- Maintained detailed and accurate records between multiple databases and programs.
Care Coordinator 1
Meridian Health Plan
03.2013 - 07.2014
- Conducted complete, timely and accurate health risk assessments.
- Successfully manages a caseload of approximately 300 members.
- Communicated with local health departments regarding children special health care members.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Various Positions
Target Corporation
03.2006 - 03.2013
- Pharmacy Technician
- Starbucks Barista
- Photo Technician
- Guest Service team member
Education
Master of Science - Management-Human Resource Concentration
Walsh College
Troy, MI01.2021
Bachelor of Arts - Sociology
Wayne State University
Detroit, MI01.2011
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Relationship building
Timeline
Employer Relations Coordinator
Henry Ford College
04.2024 - Current
CRM Specialist
Henry Ford College
11.2021 - 04.2024
Admissions Associate III
Henry Ford College
02.2015 - 11.2021
Enrollment Associate I
Henry Ford College
07.2014 - 02.2015
Care Coordinator 1
Meridian Health Plan
03.2013 - 07.2014
Various Positions
Target Corporation
03.2006 - 03.2013
Bachelor of Arts - Sociology
Wayne State University
Master of Science - Management-Human Resource Concentration
Walsh College
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