Lisa Fletcher
Henryetta,OK
Summary
Dedicated customer service representative with proven reliability and strong cash handling skills. Experienced in resolving customer complaints and training team members to enhance service quality.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Walmart
Henryetta, Oklahoma
08.2023 - Current
- Managed cash register operations and processed transactions accurately.
- Assisted customers with product inquiries and order issues.
- Resolved customer complaints through effective communication and problem-solving.
- Trained new employees on customer service protocols and store policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Dispatcher Office Assistant
City of Okemah
Okemah, Oklahoma
02.2020 - 08.2023
- Coordinated communication between departments and emergency services daily.
- Maintained accurate records of dispatch logs and incident reports regularly.
- Entered data into computer systems to track dispatched items.
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Performed administrative duties such as photocopying & faxing documents.
Office Secretary
Okfuskee County Sheriff Office
Okemah, Oklahoma
05.2017 - 04.2018
- Maintained confidential records and files, adhering to legal standards and regulations.
- Operated office equipment, including multi-line phone systems and copiers, effectively.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Performed basic bookkeeping tasks including accounts payable and receivable functions.
Lead Teller & Vault Teller
BancFirst
Okemah, Oklahoma
02.2013 - 05.2017
- Trained and mentored new tellers on banking procedures and customer service.
- Processed customer transactions accurately while maintaining compliance with policies.
- Conducted audits to ensure adherence to security protocols and operational standards.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
Education
Associate of Business Administration - Business Administration And Management
Wes Watkins VoTech
Wetumka, OK05-2001
High School Diploma -
Okemah High School
Okemah, OK05-2001
Skills
- Transaction processing
- Cash handling
- Record keeping
- Team training
- Customer service
- Punctuality and reliability
Timeline
Customer Service Representative
Walmart
08.2023 - Current
Dispatcher Office Assistant
City of Okemah
02.2020 - 08.2023
Office Secretary
Okfuskee County Sheriff Office
05.2017 - 04.2018
Lead Teller & Vault Teller
BancFirst
02.2013 - 05.2017
Associate of Business Administration - Business Administration And Management
Wes Watkins VoTech
High School Diploma -
Okemah High School