Lisa Fletcher
Beeville
Summary
Dynamic and dedicated professional with extensive experience in customer service at DQ Grill & Chill Restaurant. Proven ability in cash handling and issue resolution, fostering customer loyalty through exceptional service. Recognized for maintaining high standards of cleanliness and organization, ensuring efficient operations and enhancing the overall dining experience.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
10
10
years of professional experience
Work History
Cashier
DQ Grill & Chill Restaurant
11.2025 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with menu queries and order selections to enhance dining experience.
- Maintained cleanliness and organization of cashier area to ensure smooth operations.
- Handled cash and credit payments accurately, ensuring proper change distribution.
- Collaborated with team members to manage peak service times effectively.
- Resolved customer complaints with professionalism, ensuring satisfaction and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Teller
Prosperity Bank
06.2022 - 11.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cash drawer accuracy and balanced at end of shifts.
- Assisted customers with inquiries, promoting banking products and services.
- Collaborated with team members to streamline daily operations and improve service delivery.
- Resolved customer complaints promptly, enhancing overall satisfaction scores.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
Cashier
McDonald's
05.2016 - 06.2022
- Monitored inventory levels at the register, reporting shortages promptly to management.
- Participated in training sessions to improve product knowledge and service techniques.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Skid-more Tynan High School
Skidmore, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Order taking
- Cash management
- Issue resolution
- POS systems
- Point-of-sale system operation
Timeline
Cashier
DQ Grill & Chill Restaurant
11.2025 - Current
Teller
Prosperity Bank
06.2022 - 11.2025
Cashier
McDonald's
05.2016 - 06.2022
High School Diploma -
Skid-more Tynan High School