Lisa Fricker
Market Development Manager
Elm Grove,WI
Summary
Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 20+ years in the Healthcare and Hospitality Industry. Ready to leverage experience and drive to pursue new professional challenges.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
International Flight Attendant
Delta Airlines
Atlanta, GA
01.2018 - 07.2022
- Goal attainment, Operated in compliance with all airline and federal aviation regulations for complete compliance
- Facilitated communication between flight deck and cabin crew to promote smooth operations
- Addressed medical emergencies, rendering first aid and helping coordinate care for advanced concerns
- Minimized disruptions with good conflict mediation skills, use of restraints, and law enforcement involvement.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Developed and maintained courteous and effective working relationships.
- Managed over 100 passenger calls per flight
Healthcare Administrator
KLF Homes
Brookfield, WI
04.2008 - 03.2019
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Developed policies and procedures for effective pharmacy management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings while increasing revenue 100% in first 2 years of operation.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Successfully negotiated client contract renewals to create increased revenue.
Entrepreneur
Shortbread Press
Milwaukee, WI
05.2002 - 05.2008
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated suppliers to maintain cost controls and improve operations.
- Determined business plan, mission statement and vision.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Increased sales by 100% in first year
MPS Teacher
Milwaukee Public Schools, MPS
Milwaukee, WI
01.1996 - 07.2001
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Fostered team collaboration between students through group projects.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
Education
Bachelor of Arts - English Language And Literature
Carroll University
Waukesha, WI 09.1992 - 12.1996
Skills
Sales expertise
Company policy adherence
Revenue Generation
Coaching and mentoring
Multidisciplinary team collaboration
Relationship building and retention
Drug inventory management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Timeline
International Flight Attendant
Delta Airlines
01.2018 - 07.2022
Healthcare Administrator
KLF Homes
04.2008 - 03.2019
Entrepreneur
Shortbread Press
05.2002 - 05.2008
MPS Teacher
Milwaukee Public Schools, MPS
01.1996 - 07.2001
Bachelor of Arts - English Language And Literature
Carroll University
09.1992 - 12.1996