Lisa Fultz
Auburndale,Florida
Summary
Dedicated customer service professional with 20+ years of experience providing one-call resolutions and ensuring customer satisfaction. Skilled in multitasking and resolving customer issues, delivering positive and memorable experiences.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
West At Home
Auburndale, Florida
01.2014 - 02.2015
- Resolved customer complaints promptly and efficiently. Using the ONE CALL RESOLUTION to satisfy customers.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Alorica
Auburndale, Florida
02.2012 - 03.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Call Center Representative
America Online
Auburndale, Florida
05.1998 - 01.1999
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Administrative Assistant
Images Model & Talent Agency
Lexington, KY
02.1987 - 03.1993
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Early Childhood Education - Education
Polk State College
Winter Haven, FL06-1997
Skills
- Customer Service
- Professional telephone demeanor
- Problem-solving abilities
- Customer Relations
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
West At Home
01.2014 - 02.2015
Customer Service Representative
Alorica
02.2012 - 03.2013
Call Center Representative
America Online
05.1998 - 01.1999
Administrative Assistant
Images Model & Talent Agency
02.1987 - 03.1993
Early Childhood Education - Education
Polk State College
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