Lisa Fusaro
Pittsburgh,PA
Summary
Strong customer service and client care skills. Skilled in childcare, retail, and hospital settings. Congenial and enthusiastic contributor and supporter of team goals. Knowledgeable of hospital and medical facility practices and procedures. Experienced in hospitality and food service industries. Strong attention to detail, great interpersonal skills, enjoys working with people. Proven ability to prioritize and manage tasks in challenging environments.
Overview
17
17
years of professional experience
Work History
Cashier/Server
Gus's Café
Pittsburgh
01.2013
- Provided customer service to guests of popular new local restaurant
- Maintained high quality service in fast-paced environment
- Managed guest orders and checks, completed food orders.
Customer Service Representative
Bob and Ben Plastering and Painting Company
East Pittsburgh, PA
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier/Server
Bagel Factory
Pittsburgh
01.2012 - 01.2013
- Greeted and took customer orders, managed and settled guests' checks
- Efficiently and accurately completed food orders
- Assembled sandwiches, soups, coffee and drink orders.
Childcare Assistant
CYA Fingerprints Daycare
Pittsburgh
01.2011 - 01.2012
- Performed a variety of childcare services for infants and young children
- Organized educational and developmental activities for skill building
- Developed friendly, trusting relationships with staff and parents.
Dietary Aide
Canterbury Place
Pittsburgh
01.2008 - 01.2011
- Provided a range of food service duties to residents of senior living facility
- Assisted with food preparation, cooking, serving, and clean-up
- Followed policies and procedures to meet safety and dietary requirements
- Performed clerical duties and office management as needed.
Education
North Catholic High School
01.2008
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Additionalreferences
Additional references and work experience available upon request.
Professional Highlights
- Gus's Café-Cashier/Server, 2013, Provided customer service to guests of popular new local restaurant, Maintained high quality service in fast-paced environment, Managed guest orders and checks, completed food orders
- Bagel Factory-Cashier/Server, 2012-2013, Greeted and took customer orders, managed and settled guests' checks, Efficiently and accurately completed food orders, Assembled sandwiches, soups, coffee and drink orders
- CYA Fingerprints Daycare-Childcare Assistant, 2011-2012, Performed a variety of childcare services for infants and young children, Organized educational and developmental activities for skill building, Developed friendly, trusting relationships with staff and parents
- Canterbury Place-Dietary Aide, 2008-2011, Provided a range of food service duties to residents of senior living facility, Assisted with food preparation, cooking, serving, and clean-up, Followed policies and procedures to meet safety and dietary requirements, Performed clerical duties and office management as needed
References
- Thomas Berryman, (412) 513-6221
- Joanne Sekeley, (412) 513-6010
Timeline
Customer Service Representative
Bob and Ben Plastering and Painting Company
01.2020 - Current
Cashier/Server
Gus's Café
01.2013
Cashier/Server
Bagel Factory
01.2012 - 01.2013
Childcare Assistant
CYA Fingerprints Daycare
01.2011 - 01.2012
Dietary Aide
Canterbury Place
01.2008 - 01.2011
North Catholic High School