Lisa Garcia
Oklahoma City,OK
Summary
Enthusiastic Receiving Technician willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
18
18
years of professional experience
Work History
Team Member
Whole Foods Market Inc
Oklahoma City, OK
11.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Receiving Technician
Metropolitan Library System
Oklahoma City, OK
04.2018 - Current
- Receive shipments from vendors via UPS and Fedex.
- Fostered positive relationships with carriers and internal departments to ensuring timely resolution of any issues and promoting a collaborative working environment.
- Facilitated seamless handoff of received goods to other departments for further processing, optimizing workflow continuity.
- Expedited processing of incoming shipments by promptly sorting, unpacking, and verifying contents against purchase orders.
- Process invoices from multiple vendors to verify accuracy and submit to payment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Online Banking Specialist
MidFirst Bank
Oklahoma City, USA
01.2016 - 02.2018
- Assist clients with technical problems on website and app.
- Improved customer satisfaction by promptly addressing concerns and providing exceptional support.
- Set up trouble tickets for escalated technical problems.
- Increased customer satisfaction by delivering timely and accurate assistance in online banking inquiries.
- Presented products and services to customers using in-depth knowledge to answer questions.
Customer Service Rep
Waste Management
San Antonio, USA
10.2011 - 07.2012
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Travel Counselor
American Express Business Travel
San Antonio, USA
06.2010 - 07.2011
- Enhanced client satisfaction by providing customized travel solutions for corporate clients.
- Assisted clients in navigating travel disruptions, providing timely alternatives and minimizing inconvenience.
- Managed complex itineraries for high-level executives, ensuring seamless travel experiences.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Senior Account Manager
Dell
Oklahoma City, USA
10.2006 - 01.2008
- Streamlined account management processes for increased efficiency and productivity.
- Created customized pricing models to accommodate diverse budget constraints while preserving profitability targets.
- Provided exceptional customer service, addressing concerns promptly and proactively identifying potential issues.
- Managed complex sales cycles, navigating internal hurdles to close deals successfully.
Education
High School Diploma -
Del City High School
Del City, OK05.2003
Skills
- Attention to Detail
- Punctual and Reliable
- Records Management
- Invoice reconciliation
- Time Management
- Multitasking Abilities
- Adaptability and Flexibility
- Problem-solving abilities
- Customer Service
- Data Entry
Timeline
Team Member
Whole Foods Market Inc
11.2022 - Current
Receiving Technician
Metropolitan Library System
04.2018 - Current
Online Banking Specialist
MidFirst Bank
01.2016 - 02.2018
Customer Service Rep
Waste Management
10.2011 - 07.2012
Travel Counselor
American Express Business Travel
06.2010 - 07.2011
Senior Account Manager
Dell
10.2006 - 01.2008
High School Diploma -
Del City High School