Lisa Garcia
Rio Rancho,NM
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Care Coordination Manager
Presbyterian Health Plan
06.2022 - Current
- Developed and implemented coordination strategies to enhance team collaboration and efficiency.
- Managed stakeholder relationships, ensuring positive relationships with other MCOS, Health Care Authority (HCA), nursing facilities, Aging and Long Term Care.
- Streamlined communication processes, improving information flow among departments.
- Facilitated training sessions for staff on operational processes and best practices.
- Responsible for hiring and acquiring staff to meet the needs of the organization.
Care Coordination Supervisor
Presbyterian Healthcare Services
09.2018 - 05.2022
- Interview and assist in selection of team members. Provides coaching and mentors as needed. Prepares evaluations for team members.
- Completes audits to ensure quality and consistency with departmental policies and procedures.
- Collaboration with State agencies and entities to ensure compliance and for process improvement
- Create and oversee team productivity and workflow
- Provides quality service by reviewing quality concerns and customer service standards.
- Implements and enforces systems, policies and procedures.
Care coordinator
Presbyterian Healthcare Services
06.2014 - 09.2019
- Collaboration with interdisciplinary care plan team to ensure quality of care for members.
- Coordination of care utilizing assessments, care plans, coordination with providers, and consistent monitoring in order to ensure quality of care.
- Served as team mentor for new hires and a mentor to coworkers in order to assist with questions regarding job duties.
- Responsible for job shadowing with potential new hires.
- Created a refresher work group to enhance team building and professional growth.
Care coordinator
Molina Healthcare
06.2013 - 06.2014
- Provide case management with chronic and co-morbid conditions.
- Complete by collecting in-depth information through the various systems, family members, and providers to create case plans.
- Complete assessments, health risk assessments and care plans within specific turnaround times.
- Perform ongoing monitoring of plan of care to determine whether it is effective or necessary to modify to reach desired outcomes.
- Promotes integration of services for members including behavioral health and long term care to enhance the continuity of care.
- Trained on self-directed and agency-based community benefits program.
- Interviewee for state readiness review.
- Provide training for specialty program for other care coordinators and managers.
- Serve as a mentor for other care coordinators.
Therapist/Case manager
A New Awakening
04.2010 - 05.2013
- Provide therapeutic intervention services to children, adolescents, and adults using individual, family, and group treatment modalities.
- Coordinated and provided community-based substance abuse prevention counseling to teenagers and adults.
- Coordinated services with Children, Youth and Families and New Mexico State and metropolitan probation.
- Counseled individuals, families, and groups.
- Team lead and responsible for supervising interns.
Education
Masters Degree -
New Mexico Highlands
Albuquerque, NM12.2011
Skills
- Meeting facilitation
- Teamwork and collaboration
- Organizational skills
- Positive attitude
- Teamwork
Certification
- LMSW 2012- Current
- Bachelors in Criminology
- Bachelors in Spanish
Timeline
Care Coordination Manager
Presbyterian Health Plan
06.2022 - Current
Care Coordination Supervisor
Presbyterian Healthcare Services
09.2018 - 05.2022
Care coordinator
Presbyterian Healthcare Services
06.2014 - 09.2019
Care coordinator
Molina Healthcare
06.2013 - 06.2014
Therapist/Case manager
A New Awakening
04.2010 - 05.2013
Masters Degree -
New Mexico Highlands