Vanessa Bradley
Rio Rancho,NM
Summary
Dynamic leader with a proven track record at Lowe's Home Improvement, excelling in team management and operational efficiency. Skilled in staff development and innovative problem-solving, I have successfully enhanced customer satisfaction and fostered a collaborative environment, driving significant improvements in service quality and team performance.
Overview
11
11
years of professional experience
Work History
Zone Lead
At Home Decor Superstore
07.2024 - Current
- Drive sales through merchandising and signing of products.
- Train and mentor team members on effective merchandising techniques and front end operations to assist customers.
- Monitor inventory levels, coordinating restocking efforts to maintain optimal product availability for in store customers as well as online customers.
- Assist in resolving customer inquiries, improving overall shopping experience within the store.
- Supervise daily operations, ensuring adherence to company policies and procedures.
District Installation Support Manager
Lowe's Home Improvement
02.2019 - Current
- Direct daily operations to enhance customer service and support team performance, direct reports of a team of twenty, indirect reports regional teams of one hundred. During Manager on Duty shifts, assist team members company wide.
- Implemented training programs, improving staff knowledge of products and services regarding home installations and regulations.
- Oversee conflict resolution strategies, fostering a collaborative team environment.
- Coordinate with cross-functional teams (store, corporate, legal) to align support initiatives with business goals.
- Spearheaded initiatives that increased operational efficiency and improved customer satisfaction scores. Lead Renovation, Repair, and Painting training for team members for auditing of documents for government compliance and fine reduction.
- Manage daily operations to ensure smooth functioning of the support department through Teams meetings with field support and Installers.
- Monitored employee and customer interactions to assess quality of service.
- Promote a culture of continuous learning within the team by organizing Teams meetings and sharing relevant resources regularly.
- Develop and maintain relationships with customers to enhance customer satisfaction.
- Collaborate with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Conduct regular performance reviews, providing constructive feedback and guidance for professional development.
- Create detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Analyze customer service data to identify trends, identify solutions and improve customer experience.
- Create, prepared, and delivered reports to various departments.
Store Manager
Tuesday Morning
06.2015 - 08.2019
- Directed daily store operations, ensuring compliance with company policies and procedures.
- Mentored and trained staff to improve performance and enhance customer service skills.
- Implemented inventory management practices, optimizing stock levels and reducing shrinkage, reducing shrink from 5% to 1.25% in time with company.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Developed promotional displays, increasing product visibility and driving sales growth.
- Fostered a positive team environment, enhancing employee morale and retention rates.
- District Trainer for New Mexico/West Texas (new Store Managers).
- District Inventory Manager for New Mexico stores.
Skills
- Team management
- Innovation skills
- Motivational leadership
- Staff development
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Strong communication and interpersonal skills
Timeline
Zone Lead
At Home Decor Superstore
07.2024 - Current
District Installation Support Manager
Lowe's Home Improvement
02.2019 - Current
Store Manager
Tuesday Morning
06.2015 - 08.2019