Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LISA GAY

Centerville,OH

Summary

Experienced healthcare professional with strong foundation in supporting medical teams and delivering exceptional patient care in fast-paced environments. Skilled in handling multiple tasks at once, precise data entry, medical documentation and authorization management. Knowledge of medical billing and reconciliation of claims. Proven ability to prioritize tasks and meet deadlines with little to no supervision.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant (CMA)

Lakeview OB/GYN
07.2024 - 03.2025
  • Effectively managed high volume of authorizations for outpatient surgeries and increased accuracy by researching and submitting correct CPT and ICD-10 codes
  • Coordinated with other healthcare professionals for patient referrals and outside testing; obtained approval from insurance when needed
  • Implemented improvements in workflow processes that led to increased productivity amongst staff members
  • Obtained and documented patient medical history, vital signs and current complaints at intake
  • Assisted physicians with minor procedures, including preparing room and sterilizing instruments
  • Prepared lab specimens for diagnostic evaluation
  • Scheduled patients for future appointments, assisted with the check in/check out process and submitted patient payments
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff

Clinical Supervisor

Lakeview OB/GYN
04.2023 - 07.2024
  • Managed efficient coding/billing for deliveries/outpatient surgeries at hospital
  • Scheduled all OB/GYN outpatient surgeries, managed authorizations and verified insurance coverage
  • Provided accurate log of all pregnancies/deliveries at hospital for billing department and upper management
  • Updated clinic policies and procedures in line with latest healthcare standards, ensuring legal compliance and operational excellence, as well as developing new new procedures for efficient patient care
  • Monitored, analyzed, and corrected staff performance and worked with practice manager to raise standards of practice
  • Served as a liaison between clinical staff and administration to address concerns and optimize workflows
  • Ordered all clinical/administrative supplies and kept check on inventory levels
  • Facilitate hiring of qualified personnel by interviewing applicants and making recommendations for employment

Certified Medical Assistant

Wade Family Medicine
08.2013 - 03.2023
  • Communicated with various insurance companies to obtain prior authorizations for tests, procedures and medications
  • Thoroughly documented patient information and updated electronic health records
  • Worked with outside facilities to schedule testing and procedures in a timely manner
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options
  • Phone triage for multiple phone lines and up to 10 providers
  • Called and faxed pharmacies to submit prescriptions and refills
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation

Education

Diploma - Medical

Mountain West College
Salt Lake City, UT
01.1999

Skills

  • Knowledgeable in ICD-10 and CPT systems
  • Efficient authorization management
  • Detail oriented
  • Prioritization skills
  • Scheduling efficiency in healthcare
  • Experience in medical diagnostics
  • Proficient in medical terminology
  • Strong organizational skills

Certification

Certified Medical Assistant

Timeline

Certified Medical Assistant (CMA)

Lakeview OB/GYN
07.2024 - 03.2025

Clinical Supervisor

Lakeview OB/GYN
04.2023 - 07.2024

Certified Medical Assistant

Wade Family Medicine
08.2013 - 03.2023

Diploma - Medical

Mountain West College

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LISA GAY