Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Lisa Germana

HILLSBOROUGH

Summary

Motivated professional with a strong work ethic and adaptability. Proven track record in mastering new skills rapidly and excelling in both independent and team environments. Experienced in facilitating communication between providers and carriers, ensuring timely payments. Exceptional interpersonal skills enhance collaboration and problem-solving capabilities.

Overview

8
8
years of professional experience

Work History

Medical Claim Analayst/Team Trainer

RTR Financial Services
Staten Island
09.2017 - 06.2025

Ensured accuracy of medical claims by reviewing for errors leading to payment delays.
Facilitated appeal processes by submitting necessary documentation to carriers promptly.
Provided training for new hires on claims review and Epic system operations.
Answered team questions and escalated issues to management for swift resolution.
Worked closely with management to improve workflow dynamics.
Contributed significantly to decision-making initiatives within the team.

Education

High School Diploma -

Tottenville High School
Staten Island, NY
06-1995

Technical College of The Low Country
Hilton Head Island, SC

Skills

  • Claim analysis and processing
  • Epic system operations
  • Medical coding and terminology
  • Microsoft Word and Excel proficiency
  • Documentation management
  • Workflow optimization
  • Team collaboration
  • Problem solving
  • Effective communication
  • Training and onboarding
  • HIPAA compliance
  • Time management
  • Self-motivation

Affiliations

  • Avid Hiker and Kayaker
  • Chicken farmer
  • Animal Rescue Volunteer

Timeline

Medical Claim Analayst/Team Trainer

RTR Financial Services
09.2017 - 06.2025

High School Diploma -

Tottenville High School

Technical College of The Low Country

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