Hi, I’m
Lisa Gordon
Medical Billing and Coding
Memphis,TN
Summary
Seasoned professional with recent certification in Medical Billing and Coding (CPC). Currently, Co-Owner of Franchise Restaurant, experienced with franchise management, emphasizing operational excellence and brand consistency. Utilizes strategic planning to optimize performance and drive growth. Track record of building cohesive teams and maintaining high customer satisfaction.
Overview
20
years of professional experience
1
Certification
Work History
Lenny's Grill & Subs
Franchisee/Restaurant Co-Owner
01.2019 - Current
Job overview
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
KGR Group - Lenny's Grill & Subs
Director of Operations Organization
07.2012 - 01.2019
Job overview
- Reduced supply chain costs through effective vendor negotiations and inventory management optimization.
- Cultivated strong relationships with key stakeholders, fostering a collaborative environment that promoted shared success.
- Drove improvements in safety protocols throughout operations, significantly reducing workplace incidents and creating a safer work environment for all employees.
- Improved operational efficiency by streamlining processes and implementing cost-saving initiatives.
North Mississippi Health Services
Executive Chef
01.2005 - 06.2008
Job overview
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
Education
DeVry UniversityChicago, IL
from Medical Billing & Coding
01-2025
Itawamba Community CollegeTupelo, MS
Associate of Science from Computer Networking Technology
01-2000
Skills
- Brand Identity Management
- Franchise relations
- Operations management
- Business networking
Certification
Certified Professional Coder (CPC)
Timeline
Franchisee/Restaurant Co-Owner
Lenny's Grill & Subs
01.2019 - Current
Director of Operations Organization
KGR Group - Lenny's Grill & Subs
07.2012 - 01.2019
Executive Chef
North Mississippi Health Services
01.2005 - 06.2008
DeVry University
from Medical Billing & Coding
Itawamba Community College
Associate of Science from Computer Networking Technology
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