Lisa Graham
Fultondale,AL
Summary
Proven customer service expert from Lowes Home Improvement, adept in problem-solving and critical thinking, significantly enhancing customer loyalty and user experience. Skilled in active listening and managing high-stress situations, I excel in fostering supportive community environments and driving repeat business through empathetic engagement and informed product recommendations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
12.2018 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate
Hills Carpet
10.2012 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Activity Director
The Woodlands Assisted-living
04.2009 - 06.2011
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
Education
Business -
McAdory High School
McCalla, ALSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Lowes Home Improvment
12.2018 - 04.2020
Sales Associate
Hills Carpet
10.2012 - 10.2015
Activity Director
The Woodlands Assisted-living
04.2009 - 06.2011
Business -
McAdory High School
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