Lisa Gray
St Louis,MO
Summary
Dynamic Sales Representative with a proven track record at Spectrum, excelling in customer relations and upselling techniques. Recognized for consistently exceeding sales targets and enhancing client satisfaction through exceptional service and complex problem-solving. Strong interpersonal communication skills combined with technical product knowledge drive successful negotiations and foster long-term customer loyalty.
Overview
20
20
years of professional experience
Work History
Sales Representative
Spectrum
04.2005 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Exceeded sales targets through effective planning and goal setting.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Associate of Arts - General Education
St. Louis Community College
Kirkwood, Mo01-1996
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Complex Problem-solving
- Upselling and cross selling
- Technical product knowledge
- Closing sales
- Attention to detail
- Saving Cancellations
Timeline
Sales Representative
Spectrum
04.2005 - Current
Associate of Arts - General Education
St. Louis Community College
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