Lisa Gray

• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

• Established strong rapport with clients, fostering trusting and supportive coaching relationships.
• Encouraged clients to set and achieve reasonable goals on weekly basis.
• Helped clients build life management and coping skills to handle daily needs and specific stressors.
• Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.

• Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
• Planned resident outings and special events to mark holidays and celebrate special occasions.
• Developed monthly life enrichment calendar and published electronically and in print.
• Boosted social interaction among residents through organizing regular events, outings, and group activities.

• Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
• Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
• Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
• Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
• Served as a liaison between families and facility staff members, facilitating open lines of communication and addressing concerns in a timely manner.

Supported residents with IDD in daily life and job skills development.

• Maintained and processed invoices, deposits, and money logs.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
• Completed payroll for employees and maintained detailed records of procedures.