Lisa Griesbaum
Buffalo
Summary
To secure a challenging position in a reputable organization to expand my learning, knowledge and skills. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
22
22
years of professional experience
Work History
Store Manager
Big Lots
Buffalo, NY
05.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Licensed Insurance Agent
Symmetry Financial
11.2019 - 02.2023
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Directed clinical support of actuarial, underwriting and claims management in identifying and managing client specific risks and risk trends.
- Highly organized, with excellent communication and attention to detail to analyzing financials and medical backgrounds to set the client up financially for the future.
Store Manager
Roses
10.2019 - 10.2022
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory. do team building exercises, acknowledge excellent performance while providing platform for all to voice concerns
- Promoted team collaboration, performance and efficiency by teaching, coaching and developing. Promoted 20 team members.
- Managed inventory, cash controls, P&Ls, accounts payable, schedules, hiring and store opening and closing procedures.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Exceeded sales goal by 40% in one year by problem solving no new inventory coming in and analyzing old inventory on hand putting together new layout. Was implement throughout company.
DISTRICT MANAGER
Family Dollar
06.2013 - 10.2019
- Managed 16, $3 million stores increasing district comp by 5% each year for 4 years straight.
- Implement all shrink tools to meet each store goal cutting shrink by 75%.
- Developed store managers for the district/region to run a more efficient schedule to complete tasks to company standards.
- Cut turnover to 30% by coaching and developing team members and keeping them engage being a hands on involved district manager. Best in the region
- Managed operational budget while developing and implementing short and long term goals
- Demonstrated strong analytical, organizational, problem solving and communication skills with all levels of management.
- Managed and analyzed revenue, payroll, process flows, operations support and customer engagement strategies.
- Responsible to seek new Family Dollar locations. Opened four new locations.
- Supervised store remodel coordinators twice a day, ensuring regulations and blue prints are being followed. Responsible for 14 stores being remodeled.
- Worked with city/local officials along with attending counsel meetings to assist in opening/remodeling new stores, regulations, permits and showing Family Dollar supported each community.
- Built relationships with city officials, police, fire, military recruiting offices, community centers to assist with grand opening celebrations along with creating fundraisers to give back to the community.
- Held hiring events 4-6 times a year to assist with hiring needs for the Buffalo area assisting other district managers.
- Assisted with Human Resource and Asset Protection issues
- Legacy Winner 2018 (DM of the Year).
Senior Account Manager
Bank Of America
05.2008 - 06.2013
- Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
- Prepare detailed reports on audit findings.
- Train and mentor associates.
- Having excellent communication and interpersonal skills with attention to detail to problem solve securing the bank's revenue while providing excellent customer satisfaction.
- Modified mortgages and submitted to underwriters.
- Head deputy for new employees to review all submissions before submitted to underwriter.
- Awarded on Fraudulent Accounts findings.
Store Manager
Rent-A-Center
10.2002 - 05.2008
- Analyze financial data to identify trends and opportunities for improvement.
- Manage schedules, payroll, P&Ls and accounts payable.
- Increased revenue by 70% by developing and implement strategies that increased customer satisfaction, loyalty, and retention, receiving an award in Vegas.
- Monitor daily operations, including cash handling, inventory management, ordering, customer service and developed team members.
- Participate in local marketing initiatives to promote the store’s products and services with negotiating bringing back past and new customer clients.
- Approved rental agreements and maintained accurate records of customer accounts and payments.
Education
Business Management Business
ERIE COMMUNITY COLLEGE
Buffalo, NYTimeline
Store Manager
Big Lots
05.2023 - Current
Licensed Insurance Agent
Symmetry Financial
11.2019 - 02.2023
Store Manager
Roses
10.2019 - 10.2022
DISTRICT MANAGER
Family Dollar
06.2013 - 10.2019
Senior Account Manager
Bank Of America
05.2008 - 06.2013
Store Manager
Rent-A-Center
10.2002 - 05.2008
Business Management Business
ERIE COMMUNITY COLLEGE