Lisa Groom
Kansas City,MO
Summary
Customer service professional with expertise in order entry and delivery tracking. Resolves complex issues while ensuring patient confidentiality and boosting customer satisfaction. Strong communication skills and CRM knowledge support successful outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sales Trainee
Graybar Electric
Kansas City, Missouri
12.2025 - 08.2026
- Guided Graybar Electric customers in product selection and process orders to enhance satisfaction.
- Entered customer orders into Graybar Electric sales systems.
- Responded to customer inquiries about electrical supplies and tracked delivery status to ensure timely information.
- Worked with warehouse teams on shipment schedules and order accuracy.
- Supported sales representatives by updating accounts and following up with customers to maintain relationship quality.
Pharmacy Customer Service Representative
SelectRX/ Select Quote
Overland Park, KS
12.2019 - 09.2025
- Assisted patients with medication requests and coordinated timely deliveries to ensure medication access.
- Resolved customer complaints and concerns, enhancing patient satisfaction through effective communication.
- Resolved customer calls using Select Quote service standards and call documentation.
- Escalated complex pharmacy concerns to SelectRX support and supervisor teams.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
Education
High school diploma -
Fulton Sr. High School
Fulton, MO05-1984
Skills
- Order processing
- Order entry
- Order management
- Logistics coordination
- CRM proficiency
- Customer service
- Customer communication
- Telephone communication
- Problem solving
- Communication skills
- English
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Sales Trainee
Graybar Electric
12.2025 - 08.2026
Pharmacy Customer Service Representative
SelectRX/ Select Quote
12.2019 - 09.2025
High school diploma -
Fulton Sr. High School