Lisa Hansen
Estherville,IA
Summary
Highly-qualified Housekeeping Supervisor offering 23 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
29
29
years of professional experience
Work History
Housekeeping Supervisor
Avera Holy Family Hospital
Estherville, IA
06.1999 - Current
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
- Implemented new cleaning processes and team stra
Cashier
Grand 3 Theatre And Video Warehouse
Estherville, IA
05.2012 - 11.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Completed inventory counts and ordered merchandise.
- Operated cash register to record transactions accurately and efficiently.
Cashier
4 Sons Handy Shop
Estherville, IA
04.1990 - 09.1992
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Lincoln Central
Gruver, Iowa05.1988
Skills
- Work Inspections
- Chemical Cleaners
- Employee Work Scheduling
- Linens and Toiletries
- Complaint Handling
- Job Assignment
- Desktop Computers
Timeline
Cashier
Grand 3 Theatre And Video Warehouse
05.2012 - 11.2015
Housekeeping Supervisor
Avera Holy Family Hospital
06.1999 - Current
Cashier
4 Sons Handy Shop
04.1990 - 09.1992
High School Diploma -
Lincoln Central
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