Lisa Hanson
The Villages,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Credit Union Sales and Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Credit Union Member Service Consultant
Boeing Employees Credit Union
2003.09 - 2024.06
- Consistently received positive feedback from both peers and supervisors alike due to my strong work ethic and excellent interpersonal skills leading towards promotions within the company.
- Enhanced member satisfaction by addressing and resolving inquiries in a timely manner.
- Resolved complex account issues through research and problem-solving abilities, fostering trust among members.
- Developed strong rapport with members through active listening skills and empathetic communication techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Credit Union Contact Center Representative
Boeing Employees Credit Union
1998.09 - 2003.09
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Investigated and resolved customer inquiries and complaints quickly.
Guest Service Cashier
The Disney Store
1997.10 - 2000.03
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Exhibited exceptional knowledge of products and services, addressing guest questions confidently and effectively.
- Upheld company standards for appearance, conduct, and performance while representing the brand during interactions with guests.
- Stayed up-to-date on current promotions, special events, and new product offerings to inform guests accurately and enthusiastically.
- Greeted guests entering store and responded promptly to customer needs.
- Welcomed guests and helped determine their needs.
Accounting Rep
Salon Services
1996.12 - 1998.09
- Provided exceptional customer service, resolving billing disputes quickly and professionally.
- Ensured timely payments from clients with effective follow-up procedures and communication.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
High School Diploma -
Federal Way High School
Federal Way WA05.1985
Skills
- Patience and composure
- Data entry proficiency
- Brand Awareness
- Service Recommendations
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Customer service excellence
- Active Listening
- Customer Relations
- Interpersonal Communication
Timeline
Credit Union Member Service Consultant
Boeing Employees Credit Union
2003.09 - 2024.06
Credit Union Contact Center Representative
Boeing Employees Credit Union
1998.09 - 2003.09
Guest Service Cashier
The Disney Store
1997.10 - 2000.03
Accounting Rep
Salon Services
1996.12 - 1998.09
High School Diploma -
Federal Way High School
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