Lisa Harrison
Glendale,AZ
Summary
Dynamic professional with a proven track record in program/project management and compliance, specializing in business implementation and process improvement. Excelled at Teletech by launching multimillion-dollar client programs, reducing attrition rates by 20%, and enhancing client satisfaction through exceptional communication and instructional design skills. Expert in navigating complex regulatory environments, ensuring seamless integration and operational excellence.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Personal Trainer
Mountainside Fitness
Phoenix, AZ
10.2019 - Current
- Administer health and fitness assessments.
- Design fitness programs customized to fit client goals, capabilities and medical history.
- Provide wellness counseling and accountability. Write and design health and wellness informational material for clients.
- Train clients on one on one in both live and remote sessions. Upsell clients to fitness packages that would best suit their needs.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Maintained accurate records of client information including attendance, measurements, progress notes and program modifications.
Business Integration Manager
Teletech
Phoenix, AZ
10.2013 - 11.2017
- Responsible for planning, directing, and coordinating projects for high-profile Fortune 500 companies. Manage UAT processes, program action item log, and communication with all internal support departments and Client Executives.
- Identify and implement business process automation, including process improvement assessments, creating business requirements documents, and supporting business case information.
- Coordinate with internal departments and client partners on project expansion of emerging lines of business.
- Lead cross-functional project teams and work with business leaders and client partners to determine and translate project requirements into real-time solutions.
- End-to-end project management of all systems implementation, program launches, audits, and other related projects through stabilization.
Compliance Manager
Kobrand Corporation
Purchase, New York
09.2009 - 03.2011
- Oversaw nationwide brand registration and compliance for over 50 global brands.
- Served as the sole corporate officer for national and international clients. Primary point of contact with regulators during external audit reviews.
- Set national and international price points. Managed annual promotional budgets of the Sales Force. Coordinated with Marketing on all new product launches.
- Trained and managed the compliance team.
- Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
- Ensured effective communication of changes in regulations or policies throughout the organization.
- Developed and managed quarterly and monthly audit reports on product inventory and international freight budget.
Trainer Specialist II
Teletech
Phoenix, AZ
- Launched multiple multimillion-dollar client programs with a proven track record of success. Coordinated with internal management team and Client Partners to write and design training curriculum and processes. Received numerous awards in recognition of hard work and innovation.
- Partnered with Client Executives on process improvements and app development.
- Coordinated with Human Resources and Management to develop improved hiring guidelines, resulting in a twenty percent reduction in attrition rates.
- Designed, wrote and facilitated management training and onboarding course.
- Training Project Manager and Instructional Designer on program launches and special projects.
- Assisted with the development of online learning modules for remote learners.
- Assisted with troubleshooting technical problems related to online platforms used for delivering instruction.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
Education
Bachelor of Arts - Political Science
Colorado Mesa University
Grand Junction, CO05-2000
Skills
- Content coordination
- Communication
- Client Liaison
- Compliance Manager
- Instructional Design
- Sales and Systems Trainer
- BPO and B2B Expertise
- Business Implementation
- Program/Project Manager
- Process Improvement
Certification
- Microsoft Office Suite, Lotus Notes, JDE, Avaya, EYEQ 360, Flash, Sharepoint, Learnpoint, Kronos, Empower, Oracle, Adobe, IRIS, Salesforce, CRM, Telecom, Cisco
Timeline
Personal Trainer
Mountainside Fitness
10.2019 - Current
Business Integration Manager
Teletech
10.2013 - 11.2017
Compliance Manager
Kobrand Corporation
09.2009 - 03.2011
- Microsoft Office Suite, Lotus Notes, JDE, Avaya, EYEQ 360, Flash, Sharepoint, Learnpoint, Kronos, Empower, Oracle, Adobe, IRIS, Salesforce, CRM, Telecom, Cisco
Trainer Specialist II
Teletech
Bachelor of Arts - Political Science
Colorado Mesa University
Similar Profiles
Sam McCaugheySam McCaughey
Sales Representative at Mountainside FitnessSales Representative at Mountainside Fitness
Taylor WagnerTaylor Wagner
Assistant General Manager at Mountainside FitnessAssistant General Manager at Mountainside Fitness
BRYANT AVENTBRYANT AVENT
Assistant General Manager/Personal trainer at Mountainside FitnessAssistant General Manager/Personal trainer at Mountainside Fitness