Lisa Hart

• Directed home service operations, aligning scheduling, dispatch, and customer service with daily business priorities.
• Managed client estimates, service agreements, and follow-up communication to support smooth project execution.
• Streamlined workflow processes to improve job completion, response times, and operational consistency.
• Resolved customer concerns and service issues, maintaining positive client relationships and repeat business.
• Reviewed financial activity, tracked expenses, and supported profitable decisions through careful oversight.

• Led daily store operations, aligning labor, service standards, and workflow priorities with business needs.
• Supervised team members in guest service, checkout, and floor operations to ensure seamless coverage and enhance customer experience.
• Coordinated scheduling, task delegation, and break planning to balance staffing and productivity.
• Managed inventory controls, stock replenishment, and backroom organization to ensure consistent product availability and minimize stockouts.
• Monitored compliance with safety, cash handling, and operational procedures to reduce risk and errors.
• Trained new team members on store processes, service expectations, and point-of-sale procedures.
• Resolved guest concerns and operational issues quickly to protect service quality and store performance.
• Improved workflow efficiency by streamlining daily routines, communication, and shift transitions.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews to identify improvement areas and create actionable plans for team development.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Increased profit by streamlining operations.
• Trained and guided team members to maintain high productivity and performance metrics.

As DBO I am accountable for the day to day operations of the Fresh meat and Produce department. I am responsible for ordering, daily inventory updating, keeping all cleaning logs, receiving shipments. In addition to these tasks I also provide excellent guest service and sales. Currently my open market sales are + 38.82% month to date and year to date sales have increased +28.76%. I have received perfect scores on both Steritech safety audits and inspections done by the Regional Food and Beverage Director. I also do online order fulfillments for the consumable department, for the last 30 days my numbers have been exceptional.

Participated in the trading of team leads and other team members in my orbit.

Directed retail operations, aligning daily priorities with guest experience and sales goals.

Managed merchandising standards, ensuring product presentation matched Target brand expectations.

Oversaw inventory processes, reducing stock discrepancies and supporting accurate replenishment.

My time serving as Director of Children's Ministry gave me the many opportunities to practice interacting with people and their varying ways of understanding. Organized weekly meetings, collaborated with other departments, worked with vendors, and created and managed budgets. Planned, promoted, and staffed community Vacation Bible School, fostering engagement and participation among families. Spearheaded design and organization of construction committee for local Christmas parade float, achieving first place in Church Category and overall best float.

Directed children's ministry programs, aligning weekly teaching plans with church mission and age-specific development needs.

Recruited, trained, and scheduled volunteer teams for classrooms, worship, and special children's events.

Coordinated curriculum selection, lesson preparation, and supply management for nursery through elementary ministries.

Managed daily interactions with customers and conducted direct sales of strawberries.

Directed sales strategy for farm products, aligning pricing, inventory, and customer demand.

Built long-term relationships with wholesale, retail, and foodservice buyers.

Negotiated contracts and terms to support consistent revenue and margin goals.

This was my introduction to the world of grocery stores. Zoned and culled produce while filling the floor. Prioritized customer service in all interactions. Managed the boxed salad and greens display.

Led produce department routines, ensuring fresh presentation, rotation, and proper inventory replenishment

Trained new clerks on trimming, washing, culling, and stocking produce to maintain quality standards

Inspected fruits and vegetables for freshness, removing damaged items to protect product integrity

Co-founded True Vine Farm with my partner. We developed a business that included direct sales of mixed produce, fruit, herbs, eggs, and pasture raised poultry.

Managed record keeping, market applications, inspections, and coordination for CSA program while establishing a network of farmers and suppliers to meet client demands. WE attended three weekly markets, had a wholesale to white table cloth restaurants and a 45 member CSA. I worked alongside my partner to prioritize daily, weekly and seasonal tasks. I was able to delegate restaurant deliveries and market sales to our small staff.

Managed daily operations, ensuring smooth workflow and consistent service delivery

Directed scheduling, staffing, and task coordination to support operational efficiency

Oversaw customer relations, resolving concerns and maintaining service standards