Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lisa Harvey

Fowlerville

Summary

Results-driven leader with proven expertise in client relationship management, team leadership, and performance evaluation. Committed to fostering a collaborative environment that enhances operational efficiency and improves service delivery, ensuring exceptional customer experiences.

Overview

10
10
years of professional experience

Work History

Manager Customer Service and Sales

Glass and Metal Craft
Wixom
07.2016 - Current
  • Resolved customer inquiries and issues, enhancing product delivery and service satisfaction.
  • Enforced customer service standards, addressing problems to maintain high-quality service.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and hired qualified candidates to fill open positions.
  • Assessed staff performance to ensure operational standards were met and addressed issues.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Analyzed market trends and competitor activity to inform business strategy.

Education

Master of Arts - Natural Sciences

Michigan State University
East Lansing, MI
07-1994

Bachelor of Science - Psychology

Michigan State University
East Lansing, MI
06-1992

Skills

  • Client relationship management
  • Performance evaluation
  • Effective communication
  • Employee onboarding
  • Process improvement
  • Communication skills
  • Team leadership
  • Data analysis
  • Staff training
  • Workflow optimization
  • Sales strategy

    • Affiliations

    • Mentor, Highschool Robotics 2019
    • Golf
    • Yoga
    • Cooking
    • Gardening

    Timeline

    Manager Customer Service and Sales

    Glass and Metal Craft
    07.2016 - Current

    Master of Arts - Natural Sciences

    Michigan State University

    Bachelor of Science - Psychology

    Michigan State University

    Similar Profiles

    • Aman BhargavaAman Bhargava

      Deputy Manager – Customer Service & Sales (City Bank – Voice) at ConcentrixDeputy Manager – Customer Service & Sales (City Bank – Voice) at Concentrix

    • KIRAN KUMAR SEELAMKIRAN KUMAR SEELAM

      Customer Care Manager- Sales and Service at Varun Motors Pvt Ltd-Authorized Dlr Maruti SuzukiCustomer Care Manager- Sales and Service at Varun Motors Pvt Ltd-Authorized Dlr Maruti Suzuki

    • Sarah MandevilleSarah Mandeville

      Customer Service and Sales Manager at T-mobileCustomer Service and Sales Manager at T-mobile

    • Anisha CapoAnisha Capo

      P&C customer service agent sales lead floor manager at Farmers Insurance GroupP&C customer service agent sales lead floor manager at Farmers Insurance Group

    • Ziherng HuangZiherng Huang

      Customer Service and Sales Manager at Cathay BankCustomer Service and Sales Manager at Cathay Bank

    CREATE PROFILE
    Lisa Harvey