Lisa Hayden
Auburn
Summary
Highly motivated Certified Medical Assistant with 5 years of Neurological and 5 years of Rheumatic disease specialty care. Extensive experience at Virginia Mason, showcasing expertise in a busy fast paced environment managing clinic flow, procedure setup and patient education. Excelled in streamlining clinic flow, efficiently completing administrative work on time, mentoring students new hires, demonstrating exceptional problem-solving and team collaboration skills. Achieved significant improvements in office efficiency and patient care outcomes. Proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
Virginia Mason
12.2019 - Current
- Schedule and assist with MSK ultrasounds
- Administer intramuscular vaccine injections
- Prepared lab specimens for diagnostic evaluation
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Certified Medical Assistant
Virginia Mason Hospital and Seattle Medical Center
12.2014 - 12.2019
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed Prior Authorizations for patient medications
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared procedures such as but not limited to; botox injections, SphenoCath's, lumbar punctures
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled multiple procedures including but not limited to; EEG;s, EMGs and Nerve conduction studies
- Created Standard work for multiple procedures
- Coached multiple Students post externship and through the WA state Medical Assistant Program
Certified Medical Assistant
Sea Mar Communithy Health Center
06.2013 - 11.2014
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Supported duties for diagnostic and technical treatment procedures including but not limited to; IUD implants and removals, PAP Smears, Toe Nail removal, ear lavage's, wart removal with liquid nitrogen
- Administered Injections for all ages
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient spirometry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted with multiple lab procedures ; Blood draws, rapid strep tests, STD testing, Urine and fecal sample
Education
MA-C - Medical
Pima Medical Institute
Renton, WA06-2013
GED -
Bellevue College
Bellevue WA06-2011
Skills
- Procedure setup
- Schedule Maintenance for provider and clinic flow
- Specimens collection and processing
- Problem-solving
- Basic life support
- Time management and efficiency
- Coaching and training for students and new hires
- Team collaboration and communication
- Sample collection procedures
- HIPAA protocols and JAICO knowledge
- Injection administration
- Insurance and prior authorization
Timeline
Certified Medical Assistant
Virginia Mason
12.2019 - Current
Certified Medical Assistant
Virginia Mason Hospital and Seattle Medical Center
12.2014 - 12.2019
Certified Medical Assistant
Sea Mar Communithy Health Center
06.2013 - 11.2014
MA-C - Medical
Pima Medical Institute
GED -
Bellevue College
Similar Profiles
Gail GomezGail Gomez
Registered Nurse at Virginia Mason/Virginia Mason Fransican HealthRegistered Nurse at Virginia Mason/Virginia Mason Fransican Health
Dang HoangDang Hoang
Medical Assistant at Virginia MasonMedical Assistant at Virginia Mason
Megan WilsonMegan Wilson
Registered Nurse, Procedural Short Stay CP 12 at Virginia MasonRegistered Nurse, Procedural Short Stay CP 12 at Virginia Mason
Charlotte ArmstrongCharlotte Armstrong
Nanny at Self-employeedNanny at Self-employeed
Piersten BurleyPiersten Burley
Summer School Instructional Assistant at Dekalb Eastern SchoolsSummer School Instructional Assistant at Dekalb Eastern Schools