Lisa Hayden
Summary
Resourceful Patient Financial Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient billing, insurance claims processing, and financial assistance program navigation. Excel in communication, problem-solving, and empathy, ensuring optimal patient satisfaction and seamless financial operations.
Overview
31
31
years of professional experience
Work History
Patient Financial Coordinator
Associates for Dental Care
Swanton, Vermont
02.1996 - Current
- Managed patient accounts and financial inquiries for dental services.
- Coordinated insurance verification and benefits for patient procedures.
- Assisted patients with payment plans and financial assistance options.
- Processed billing information accurately using dental practice management software.
- Educated patients on financial policies and payment procedures.
- Collaborated with dental staff to resolve billing discrepancies and issues.
- Supported team in improving patient communication regarding financial matters.
- Reviewed patient accounts for accuracy and completeness, verifying insurance coverage and eligibility.
- Developed payment plans with patients to assist them in meeting their financial obligations.
- Provided assistance to customers who had difficulty understanding their bill or making payment arrangements.
- Processed credit card payments over the phone using a secure payment gateway system.
- Initiated contact with insurance companies to obtain additional information regarding claims.
Education
Bellows Free Academy
St. Albans, VTSkills
- Insurance verification
- Claims processing
- Claims resolution
- Billing management
- Payment processing
- Payment collection
- Patient registration
- Financial assistance planning
- Account analysis
- Gathering information from patients
- Patient communication
- Communicating to patients and families
- Attention to detail
- Time management abilities
- Organizational skills
- Problem solving
- Teamwork orientation
- Multitasking
- Reliability and dedication
- Customer service
- Professionalism and ethics
- Organizational skills
References
References available upon request.
Timeline
Patient Financial Coordinator
Associates for Dental Care
02.1996 - Current
Bellows Free Academy