LISA H DAVIS
Lexington,NC
Summary
Career-driven adult with over 30 years of experience in an office setting. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customers’ loyalty. Demonstrated ability to resolve communication deadlocks enabling win-win outcomes.
Overview
14
14
years of professional experience
Work History
CS Key Support / Product Development Coordinator
Maxim Label and Packaging
01.2019 - 12.2024
- Strong organizational and multi-tasking skills
- Excellent analytical and problem-solving abilities
- Team management and leadership skills
- Delivered outstanding service, exceeded expectations, and built long-term loyalty
- Managed upset customers, conflicts, and challenging situations
Customer Service Representative
Twin City Knitting Co Inc.
08.2017 - 11.2018
- Processed incoming orders, data entry, and set up accounts using AS400 Computer system
- Handled customer inquiries and expedited shipments in production
Customer Service Representative
Topsox c/o Four Star Hosiery
07.2010 - 08.2017
- Responded to incoming calls from clients to handle customers’ needs
- Processed incoming orders, data entry, and set up accounts using AS400 and SAP Software
- Built rapport, listened, clarified, and managed conversational flow with production
Education
Diploma -
Thomasville Senior High School
Thomasville, NCDavidson County Community College
Lexington, NCSkills
- Data Entry
- Problem Resolution
- Accounts Receivable
- Quality Assurance
- Sales Tracking
- Compliant Handling
- Listening Skills
- Accounts Payable
- Team Management
Timeline
CS Key Support / Product Development Coordinator
Maxim Label and Packaging
01.2019 - 12.2024
Customer Service Representative
Twin City Knitting Co Inc.
08.2017 - 11.2018
Customer Service Representative
Topsox c/o Four Star Hosiery
07.2010 - 08.2017
Diploma -
Thomasville Senior High School
Davidson County Community College
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