Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lisa Hempen

Lisa Hempen

Highland

Summary

Increased customer retention

Increased social media presence

Earned Life Certificate

Presenting new technology

Developed Student Success outcomes and measures

Overview

10
10
years of professional experience

Work History

Licensed Insurance Agent

Midwest Preferred Insurance
08.2023 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.

Licensed Insurance Agent

Bankers Life Insurance
04.2023 - 08.2023
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
  • Developed customized presentations for prospective clients that highlighted relevant products and benefits based on their unique needs.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.

Online Advisor

University of Arkansas Grantham
04.2023 - 08.2023
  • Developed strong professional relationships with clients, resulting in increased trust and repeat consultations.
  • Utilized advanced problem-solving skills to address complex client concerns effectively.
  • Established a reputation for reliability by consistently meeting deadlines and maintaining high-quality work standards.
  • Provided personalized guidance based on individual needs, leading to higher levels of client satisfaction.

Assistant to the Registrar

Ranken Technical College
08.2022 - 04.2023


  • Assisted in maintaining accurate student records, ensuring confidentiality and security of all data.
  • Maintained accurate degree audits for graduating seniors, preventing delays in degree conferral processes.

Student Success Coordinator

Webster University
07.2015 - 07.2021
  • Enhanced student retention by implementing personalized success plans and progress monitoring.
  • Established early warning systems to identify at-risk students, allowing for timely intervention and support measures.
  • Facilitated collaboration between academic departments in order to better serve the needs of interdisciplinary learners.
  • Conducted comprehensive analysis of student data to inform targeted interventions and program improvements.
  • Coordinated with other departments to ensure seamless delivery of support services for students facing challenges or barriers to success.
  • Managed caseloads of diverse student populations, providing tailored guidance on achieving personal and academic goals.
  • Maintained up-to-date knowledge of best practices in higher education by attending professional conferences and participating in relevant webinars.
  • Provided one-on-one coaching sessions focused on goal-setting, time management, study skills, and stress management techniques.
  • Collaborated with faculty members to develop strategies for improving student engagement and academic performance.
  • Implemented strategies to increase student recruiting, engagement and retention.

Education

Master Of Education - Adult Education

University of Missouri St. Louis
St Louis, MO

Bachelor - Community Health

Southern IL University Edwardsville
Edwardsville, IL
08.1997

Skills

  • Insurance sales expertise
  • Insurance product expertise
  • Client relationship management
  • Client account management
  • Client retention
  • Client service
  • Professional networking
  • Email marketing

Timeline

Licensed Insurance Agent

Midwest Preferred Insurance
08.2023 - Current

Licensed Insurance Agent

Bankers Life Insurance
04.2023 - 08.2023

Online Advisor

University of Arkansas Grantham
04.2023 - 08.2023

Assistant to the Registrar

Ranken Technical College
08.2022 - 04.2023

Student Success Coordinator

Webster University
07.2015 - 07.2021

Master Of Education - Adult Education

University of Missouri St. Louis

Bachelor - Community Health

Southern IL University Edwardsville

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Lisa Hempen