Lisa Hempen
Highland
Summary
Increased customer retention
Increased social media presence
Earned Life Certificate
Presenting new technology
Developed Student Success outcomes and measures
Overview
10
10
years of professional experience
Work History
Licensed Insurance Agent
Midwest Preferred Insurance
Collinsville, IL
08.2023 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
Licensed Insurance Agent
Bankers Life Insurance
O'Fallon, IL
04.2023 - 08.2023
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Developed customized presentations for prospective clients that highlighted relevant products and benefits based on their unique needs.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Online Advisor
University of Arkansas Grantham
Remote
04.2023 - 08.2023
- Developed strong professional relationships with clients, resulting in increased trust and repeat consultations.
- Utilized advanced problem-solving skills to address complex client concerns effectively.
- Established a reputation for reliability by consistently meeting deadlines and maintaining high-quality work standards.
- Provided personalized guidance based on individual needs, leading to higher levels of client satisfaction.
Assistant to the Registrar
Ranken Technical College
St Louis, MO
08.2022 - 04.2023
- Assisted in maintaining accurate student records, ensuring confidentiality and security of all data.
- Maintained accurate degree audits for graduating seniors, preventing delays in degree conferral processes.
Student Success Coordinator
Webster University
St Louis, MO
07.2015 - 07.2021
- Enhanced student retention by implementing personalized success plans and progress monitoring.
- Established early warning systems to identify at-risk students, allowing for timely intervention and support measures.
- Facilitated collaboration between academic departments in order to better serve the needs of interdisciplinary learners.
- Conducted comprehensive analysis of student data to inform targeted interventions and program improvements.
- Coordinated with other departments to ensure seamless delivery of support services for students facing challenges or barriers to success.
- Managed caseloads of diverse student populations, providing tailored guidance on achieving personal and academic goals.
- Maintained up-to-date knowledge of best practices in higher education by attending professional conferences and participating in relevant webinars.
- Provided one-on-one coaching sessions focused on goal-setting, time management, study skills, and stress management techniques.
- Collaborated with faculty members to develop strategies for improving student engagement and academic performance.
- Implemented strategies to increase student recruiting, engagement and retention.
Education
Master Of Education - Adult Education
University of Missouri St. Louis
St Louis, MOBachelor - Community Health
Southern IL University Edwardsville
Edwardsville, IL08.1997
Skills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Client retention
- Client service
- Professional networking
- Email marketing
Timeline
Licensed Insurance Agent
Midwest Preferred Insurance
08.2023 - Current
Licensed Insurance Agent
Bankers Life Insurance
04.2023 - 08.2023
Online Advisor
University of Arkansas Grantham
04.2023 - 08.2023
Assistant to the Registrar
Ranken Technical College
08.2022 - 04.2023
Student Success Coordinator
Webster University
07.2015 - 07.2021
Master Of Education - Adult Education
University of Missouri St. Louis
Bachelor - Community Health
Southern IL University Edwardsville