Lisa Henderson
Fayetteville,AR
Summary
Outstanding background in customer service and banking. Addresses all questions and concerns with customer satisfaction in mind. Trustworthy individual who enjoys working in a friendly customer-focused work environment.
Overview
23
23
years of professional experience
Work History
Personal Banker II
Cadence Bank (formally BancorpSouth)
Fayetteville, AR
11.2010 - Current
- 1 year loan assistant 2020-2021 transferred back to the Retail side in 2021
- Loan Assistant duties: Input loan data, Order Titles, Appraisals, Research
- Called on businesses for updated Flood and Hazard Insurance
- Detail oriented, always follow up
- Balanced Loans In Process
- Printed loan documents, prepare for signatures
- Continue to work all duties on the Deposit side
- Open Business and Personal accounts/CDs/IRAs
- Redeem Savings Bonds
- Balance ATM
- Ask for referrals and promoted our products
- Reports including: NSF/OD, Cash Items, Cash Over/Short, make decisions
- Execute customer transactions, including daily cash/check deposits, withdrawals, official checks, savings bonds, payments, and process mail, night drop and ATM deposits
- Vault custodian, which includes: Balancing, prepare shipment, bought, verified and sold to the FED; verify currency and coin, buy and selling to tellers
- Counted and bagged coin to ship
- Organized, stocked and maintained the teller window area
- answer phone inquiries for banking needs
- Stop payments, account transfers, dispute forms, maintenance customer profile when needed, order debit cards and checks
- Scanned teller proof work, make sure all logs are signed and dated
Branch Manager
First National Bank
Little Rock, AR
06.2010 - 11.2010
- Processed and turned in employee time cards
- Opened new accounts, including: checking, savings, CDs and Safe deposit boxes
- Made Overdraft/NSF decisions and processed reports
- Maintained customer/employee conflicts in a professional organized manner
- Audits
- Made sure retention is up to date
- Maintained friendly and professional customer interactions
Head Teller/CSR
Bank OZK
Little Rock, AR
11.2005 - 07.2010
- Processed transactions, including daily deposits, withdrawals, cashiers check, payments, and processed mail, night drop and ATM deposits
- Opened new accounts including: checking, savings, business, CDs, and safe deposit box
- Audit Vault, Tellers and ATM
- Trained new tellers
- Managed Corporate Vault which included: sold, and shipped large quantities of money to the FED. Filled cash orders for each branch location in Central Division; rolled, sorted, bagged all coin; balanced and verified all shipments coming in/out and ordered money for each branch location
- Balanced teller drawer and located any outages in a timely manner
- Ran proof work, made sure all logs were signed and dated
- Kept retention up to date
Manager's Assistant
Abbott Enterprises Inc.
Pine Bluff, AR
02.2002 - 11.2005
- Advertising by mass mail, mass email, and mass fax
- Cold calling which required me describing and selling the product to potential customers. Also, would call to see if our existing customers need restock of products as well
- Made deposits, balanced cash drawer
- Typed and printed invoices, filed
- Answered phones
Education
Associate of Arts - General Studies
Southeast Arkansas College
Pine Bluff, AR05-2003
Skills
- Cash handling expertise
- Rapid data entry skills
- Follow compliance, banking laws and regulations
- Positive, people-oriented, hones fair
- I strive to remember every customer's name, handle their business on a professional level and on a personal level
- Excellent customer service skills
- Reliable
- Team player and ready to take on any project
- Great relationship-builder
- Notary Republic, Expires April 30th, 2027
References
References available upon request.
Timeline
Personal Banker II
Cadence Bank (formally BancorpSouth)
11.2010 - Current
Branch Manager
First National Bank
06.2010 - 11.2010
Head Teller/CSR
Bank OZK
11.2005 - 07.2010
Manager's Assistant
Abbott Enterprises Inc.
02.2002 - 11.2005
Associate of Arts - General Studies
Southeast Arkansas College
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