Lisa Hering
B2E Solutions Inc.
Greater Madison Area,WI
10
years of professional experience
Accomplished professional with 15+ years of progressive experience across Product Management, Human Resources, Client Services, EDI/Carrier Connectivity, and Executive Administration. Demonstrated expertise in managing HR products and systems, leading carrier connectivity initiatives, developing and maintaining EDI files, supporting client relationships, and facilitating cross-functional collaboration. Proven ability to manage complex priorities, analyze and resolve operational issues, coordinate system testing, support product enhancements, and deliver effective solutions aligned with organizational and client objectives. Recognized for strong communication, professionalism, attention to detail, and commitment to operational excellence and client satisfaction.
Work History
PRODUCT MGNT. EXPERT – HR
6 Years 6 Months- Act as a primary stakeholder, leading cross-functional teams to deliver continuous improvements and ensure seamless product functionality.
- HR Product Support – Provide comprehensive support for HR products and systems, ensuring smooth operation and resolving user issues in a timely and efficient manner.
- Systems Integration / Software Engineering – 6–12 months of hands-on learning in Java, Python, SQL, REST/SOAP APIs, JSON, and XML, with foundational experience in system integration, API development, data exchange, troubleshooting, and software development.
- Carrier Connection Product Owner – Spearhead the strategic vision and roadmap for the Carrier Connection product, aligning with business objectives and customer needs. Bringing 6+ years of experience building and maintaining EDI files for carrier connections, including EDI mapping, data transformation, validation, testing, troubleshooting, and system-to-system integrations.
- Open Enrollment Product Owner – Oversee the product lifecycle, from planning and implementation to post-launch support and continuous updates.
CLIENT SERVICES REPRESENTATIVE – HR
11 Months- Serve as the primary liaison for client inquiries, issues, and disputes related to Carrier Connectivity across UKG Ready, Everything Benefits, and OneKonnect (eBN).
- Open Enrollment Support – Collaborate with Client Service Representatives (CSRs) and clients throughout the Open Enrollment process, addressing questions and supporting successful implementation.
- HR Module Support – Assist CSRs and clients with questions, concerns, and troubleshooting across HR modules within UKG Ready.
- Client & Platform Collaboration – Facilitate communication and collaboration between CSRs/clients and UKG Ready to resolve issues and ensure effective system functionality.
- Issue Replication & Testing – Perform testing and troubleshooting in UKG Ready to replicate client-reported concerns, identify potential issues, and support resolution.
HR ASSOCIATE
1 Year 1 Month- Led the successful implementation of a new HR, payroll, and benefits management platform, ensuring alignment with organizational needs and compliance requirements
- Managed full-cycle HR administration, including recruiting, onboarding, employee records, payroll support, benefits administration, and HRIS maintenance.
- Coordinated executive calendars, travel arrangements, meetings, presentations, expense reports, and confidential communications for senior leadership.
- Ensured compliance with employment laws and company policies while maintaining accurate HR documentation and supporting performance management processes.
- Planned and executed employee engagement initiatives, company events, and office operations, while managing vendor relationships and administrative functions.
- Streamlined HR and administrative processes, developed internal documentation, and partnered with cross-functional teams to support organizational growth and strategic initiatives.
Executive/HR Assistant
1 Year 1 Month- Managed full-cycle HR operations, including recruiting, onboarding, employee records, HRIS administration, payroll support, benefits administration, and compliance with employment laws and company policies.
- Supported executive leadership by managing complex calendars, coordinating travel, preparing presentations and reports, organizing meetings, and handling confidential communications.
- Administered employee lifecycle activities, including new hires, promotions, transfers, terminations, performance reviews, and employee engagement initiatives.
- Coordinated company meetings, events, vendor relationships, office operations, and cross-functional administrative support for HR, Finance, Operations, and Leadership teams.
- Developed and maintained HR policies, employee documentation, standard operating procedures (SOPs), and internal processes to improve operational efficiency and support organizational growth.
- Managed multiple priorities in a fast-paced startup environment while exercising discretion, delivering exceptional organizational support, and fostering a positive employee experience.
Account Representative
4 Months- Develop relationships with employers, businesses and local community agencies with the goal of creating unsubsidized and/or subsidized employment opportunities for program customers
- Market program services and individual customers
- Conduct inside and outside sales to area employers
- Create job leads and placement opportunities for program customers
- Develop worksites and volunteer opportunities
- Maintain customer caseload while ensuring confidentiality of all participants
Education
SHRM-CP
Bachelor of Science - Management
Human Resources Certificate
Skills
HRIS & EDI Systems: UKG Ready
EverythingBenefits
OneKonnect (eBN)
PayKonnect
Kronect
ADP; EDI development/support
carrier connectivity
testing
and troubleshooting
Product Management: Product ownership
lifecycle management
roadmapping
stakeholder engagement
and process improvement
HR & Benefits: Payroll and benefits systems
Open Enrollment
HRIS support
and employee data management
Client & Account Management: Client relations
issue resolution
account support
training
and cross-functional collaboration
Reporting & Administration: Reporting
data management
scheduling
documentation
and records management
Technology: Microsoft Office 365
SAP Business One
Microsoft Dynamics SL
system testing
and technical troubleshooting
Compliance: Confidentiality
data security
and secure handling of sensitive information
Other Relevant Training
- National SHRM Member, 10/17
- Greater Madison SHRM Member, 10/17
Timeline
PRODUCT MGNT. EXPERT – HR
B2E Solutions Inc.
02.2020 - CurrentRead More
CLIENT SERVICES REPRESENTATIVE – HR
B2E Solutions Inc.
03.2019 - 02.2020Read More
HR ASSOCIATE
Phoenix, LLC
02.2018 - 03.2019Read More
Executive/HR Assistant
Phoenix, LLC
01.2017 - 02.2018Read More
Account Representative
Forward Service Corporation
08.2016 - 12.2016Read More
Madison College
Human Resources Certificate
Read More
Society of Human Resources
SHRM-CP
Read More
Cardinal Stritch University
Bachelor of Science from Management
Read More