Lisa Hernandez
Fort Worth,TX
Summary
Dedicated professional with extensive experience in front desk operations and multi-line phone management. Known for creating a welcoming environment and ensuring efficient communication, contributing to high levels of employee and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Receptionist (Paraprofessional)
Keller ISD
Keller, Texas
09.2024 - Current
- Managed front desk operations and greeted visitors with professionalism.
- Welcomed visitors at reception and offered assistance with inquiries. and provided them with assistance.
- Answered multi-line phone system and directed calls to appropriate staff.
- Assisted students, parents, and staff with inquiries and provided information.
- Delivered exceptional customer service while assisting internal and external stakeholders.
- Ensured a clean, organized reception area that reflected a welcoming environment.
- Processed incoming and outgoing mail, ensuring timely delivery of communications.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
Public Safety Communication Supervisor
City of Dallas
Dallas, TX
04.1997 - 04.2024
- Maintained the day-to-day operations of NCIC, including managing daily details, staffing for all watches, and approving overtime and vacations.
- Managed communications via phone and email related to NCIC/CJIS.
- I maintain numerous reports Weekly, Monthly and Validation Reports for Communication
- Tracked and reported on security awareness initiatives for the City of Dallas and Dallas Police Department.
- I assist the Dallas Police Academy with setting up accounts for all incoming recruit classes in both CJIS and TCIC/TLETS
- Assisted Dallas Marshals for a time in teaching Basic/LTFA for the Dallas Police Department
- I am an Assistant TAC for the Dallas Police Department.
Education
High School Diploma -
Joshua High School
Joshua, TX05-1990
Some College (No Degree) -
Eastfield Community College
Mesquite, TXSkills
- Reception management
- Multi-line phone management
- Customer service excellence
- Administrative support
- Mail processing
- Inventory management
- Interpersonal communication
Custom Section 1
ROLANDO CARBALLO: City Of Dallas Police
Department
Senior Corporal Friend/Previous Employee
2143560102
rolan357@gmail.com
SONIA YBARRA: City Of Dallas Police Department
911 Instructor Friend/Co-worker
2142646624
fivebasicelements@yahoo.com
BEATRICE PENA: City Of Dallas Police Department
Retired Manager Friend/Ex Manager
2146751876
bea_pena@yahoo.com
Timeline
Receptionist (Paraprofessional)
Keller ISD
09.2024 - Current
Public Safety Communication Supervisor
City of Dallas
04.1997 - 04.2024
High School Diploma -
Joshua High School
Some College (No Degree) -
Eastfield Community College