Lisa Heuring
Stanton
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
1
1
year of professional experience
Work History
Shift Manager
Mcdonalds- Napoli Group
03.2022 - 07.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Troubleshot equipment to reduce service calls and downtime.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Implemented policies and standard operating procedures for continuous improvement.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Crew Member
Mcdonalds- Napoli Group
03.2022 - 07.2023
Education
Medical Assistant - Medical Assisting
Ross Medical Education Center
Kentwood, MI09.1994
High School Diploma -
Greenville Senior High
Greenville, MI06.1990
Skills
- Coaching and Mentoring
- Team Member Motivation
- Opening and Closing Procedures
- Customer Experience Management
- 5S Principles
- POS Transactions
- Safe Balancing
- Handling Customer Complaints
- Managing Cash Register
- Employee Support
- Accurate Money Handling
- Performance Appraisal
Timeline
Shift Manager
Mcdonalds- Napoli Group
03.2022 - 07.2023
Crew Member
Mcdonalds- Napoli Group
03.2022 - 07.2023
Medical Assistant - Medical Assisting
Ross Medical Education Center
High School Diploma -
Greenville Senior High
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