LISA HUTCHINSON
Whitesboro,NY
Overview
25
25
years of professional experience
1
1
Certification
Work History
YOUTH SUPPORT SPECIALIST
NYS Office of Children and Family Services
03.2022 - 07.2024
- Ensured compliance with agency policies and procedures while working within a multidisciplinary team setting.
- Implemented positive reinforcement strategies for youth to promote pro-social behaviors.
- Provided crisis intervention services when needed while maintaining professional boundaries.
- Attended group meetings to provide information on agency services, requirements, and procedures.
- Acquainted them with consequences of delinquent acts.
- Maintained accurate records of case notes and progress reports as required by state regulations.
- Demonstrated strong organizational abilities while managing multiple tasks simultaneously.
- Provided proactive guidance to youth in developing social and life skills.
- Oversaw day-to-day group activities of residents in institution.
STUDENT MANAGER
OHM Boces
09.2017 - 06.2020
- Employed problem-solving abilities to resolve conflicts between students in a timely manner.
- Implemented strategies for improving student behavior in order to create a positive learning environment.
- Demonstrated ability to manage multiple tasks simultaneously while meeting tight deadlines.
- Assessed the needs of each individual student providing assistance when necessary.
- Developed strong communication skills, including verbal and written, to facilitate successful team interactions.
- Utilized organizational and planning skills to effectively coordinate events and activities.
- Collaborated closely with teachers, administrators, and staff members to ensure optimal efficiency in the classroom.
LEVEL THREE TEACHER ASSISTANT
Utica City School District
09.2010 - 06.2017
- Managed student behavioral issues to optimize classroom learning environment.
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
- Motivated and engaged students, developing skills and knowledge for academic foundation.
Senior Team Leader
ACS Xerox
02.2002 - 09.2004
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality products or services according to specifications.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
- Streamlined communication channels for improved cross-functional collaboration, resulting in better project outcomes.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
House Manager
Up State Caring Partners
05.1999 - 02.2002
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Assisted residents with daily hygiene and living tasks.
- Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
- Streamlined communication among staff for optimal productivity and coordination of tasks.
- Fostered culture of excellence within household staff, setting high standards and leading by example.
- Ensured smooth operation of transportation logistics, scheduling maintenance and coordinating daily travel plans.
- Improved staff morale and retention, recognizing and rewarding outstanding performance.
- Fostered positive and productive working environment for all household staff through regular training and performance feedback.
Education
Allied Health - Human Services/ Allied Health
Mohawk Valley Community College
Utica, NYHIGH SCHOOL DIPLOMA - undefined
Thomas R Proctor
Utica, NY06.1998
Skills
- Multicultural Competence
- Creative Expression
- Mental Health Support
- Conflict Resolution
- Youth Mentoring
- Mental health awareness
- Relationship Building
- Behavioral Intervention
- Adaptability and Flexibility
- Organizational Skills
- Certified in CPR/AED
- Data Confidentiality
- Microsoft Access
- Case File Management
- Time Management
- Trauma-Informed Care
- Positive Reinforcement
- Crisis Intervention
- Special Education Assistance
- Behavior Management
- Attention to Detail
- Active Listening
- Written Communication
- Self Motivation
- Youth Advocacy
- CPR/AED
- Client Intakes
- Customer Service
- Analytical Skills
Certification
- Level Three Teaching Assistant
- Medical Coding and Billing
Timeline
YOUTH SUPPORT SPECIALIST
NYS Office of Children and Family Services
03.2022 - 07.2024
STUDENT MANAGER
OHM Boces
09.2017 - 06.2020
LEVEL THREE TEACHER ASSISTANT
Utica City School District
09.2010 - 06.2017
Senior Team Leader
ACS Xerox
02.2002 - 09.2004
House Manager
Up State Caring Partners
05.1999 - 02.2002
HIGH SCHOOL DIPLOMA - undefined
Thomas R Proctor
Allied Health - Human Services/ Allied Health
Mohawk Valley Community College
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