Lisa Hutsell
BLOOMINGTON,IN
Summary
Goal-oriented Account Manager known for building strong client relationships and resolving issues effectively. Proven track record of increasing client satisfaction and retention rates while managing cross-functional teams to deliver exceptional service.
Overview
23
23
years of professional experience
Work History
Account Manager
Acrisure
Bloomington,IN
03.2014 - Current
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Led negotiations with clients, resulting in favorable terms and improved contract compliance.
- Coordinated cross-functional teams to deliver tailored insurance solutions for diverse client needs.
- Analyzed market trends to identify opportunities for business growth and strategic partnerships.
- Managed account renewals and upselling strategies to maximize revenue streams effectively.
- Provided training and mentorship to junior team members, enhancing overall team performance.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Insurance Agent
Alpha
Fayetteville, GA
10.2010 - 05.2013
- Analyzed client financial situations to recommend appropriate coverage options.
- Developed tailored insurance solutions for diverse client needs.
- Educated clients on policy features and benefits, enhancing understanding and engagement.
- Managed client relationships, ensuring high satisfaction and retention rates.
- Leveraged industry knowledge to advise clients on risk management strategies.
- Mentored junior agents, fostering professional growth and enhancing team performance.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Customer Service Representative
State Farm
Fayetteville, GA
03.2003 - 10.2010
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Utilized CRM software to track customer interactions and streamline follow-up processes.
- Collaborated with team members to enhance overall service quality and client satisfaction.
- Trained new staff on company policies, procedures, and best practices in customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Winthrop Highschool
Winthrop, MASkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Customer relationships
- Goal-oriented approach
- Relationship management
Timeline
Account Manager
Acrisure
03.2014 - Current
Insurance Agent
Alpha
10.2010 - 05.2013
Customer Service Representative
State Farm
03.2003 - 10.2010
High School Diploma -
Winthrop Highschool