LISA IANNONE
Hawthorne,NJ
Summary
Warm, personable, and highly organized Receptionist with a strong background in client care, appointment management, and front-desk operations across medical, wellness, and customer-service environments. Great at creating a welcoming, efficient experience for patients. Fast learner with a naturally calming presence and a proven ability to multitask, and maintain smooth office flow.
Overview
2025
2025
years of professional experience
Work History
Manager / Customer Service Lead
Alt Eats Café
2023 - 01.2025
- Supervised daily functions, focusing on optimizing customer service experiences and supporting team members.
- Implemented service protocols to maintain high standards of guest interaction and satisfaction.
- Cultivated and sustained strong client connections in rapidly changing environments.
Medical Esthetician & Receptionist
Bio Revive
Ridgewood, NJ
01.2022 - 2025
- Provided high-quality medical esthetic treatments while also supporting front-desk operations.
- Managed scheduling, patient check-in/out, and appointment coordination.
- Utilized medical terminology and assisted in treatment plans.
- Ensured a clean, professional, and welcoming environment for all clients.
Receptionist
House of Beauty
Woodcliff Lake, NJ
01.2021 - 01.2022
- Coordinated all front-desk activities, ensuring timely response to calls, seamless appointment bookings, and comprehensive client assistance.
- Managed an organized workflow through effective use of diverse booking and scheduling software systems.
- Managed customer interactions efficiently, maintaining service quality in a fast-paced atmosphere.
- Achieved high client satisfaction through expert lash and makeup application. Enhanced service offerings by introducing new techniques and trends. Cultivated a loyal client base through personalized consultations and follow-up services.
Receptionist
Moxie Salon
Montvale, NJ
01.2017 - 2021
- Coordinated staff schedules, assisted with payroll, and managed client bookings.
- Operated salon management and scheduling software with accuracy and efficiency.
- Provided a friendly, customer-focused experience for all clients over four years.
Education
Esthetician License - Skin Care
Artistic Academy
Parsippany, NJ10.2020
DMS - Diagnostic Medical Sonography – Cardiovascular
Eastwick College
Ramsey, NJAssociate of Arts - Psychology
Rockland Community College
Suffern, NY01.2016
Skills
- Applied comprehensive knowledge of medical terminology to facilitate effective interactions with patients and healthcare professionals
- Evaluated prescription details to support safe and effective medication dispensing
- Achieved improved appointment accuracy through effective management of scheduling and booking software Enhanced client satisfaction by streamlining booking processes and reducing wait times Drove operational improvements by integrating advanced software solutions into daily scheduling tasks
- Executed proactive communication initiatives to address client needs and foster long-term partnerships
- Enhanced customer satisfaction by providing timely assistance and support for diverse client needs
- Demonstrated a friendly and professional demeanor to support effective communication and collaboration
- Acquired proficiency in new systems and protocols to support seamless workflow integration
- Developed rapport with clients through empathetic communication and personalized service
Timeline
Medical Esthetician & Receptionist
Bio Revive
01.2022 - 2025
Receptionist
House of Beauty
01.2021 - 01.2022
Receptionist
Moxie Salon
01.2017 - 2021
Manager / Customer Service Lead
Alt Eats Café
2023 - 01.2025
Esthetician License - Skin Care
Artistic Academy
DMS - Diagnostic Medical Sonography – Cardiovascular
Eastwick College
Associate of Arts - Psychology
Rockland Community College