Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Generic

Lisa Thunelius-Isoldi

Huntington Station,NY

Summary

Experienced with front desk operations, ensuring seamless guest experiences and efficient service. Utilizes team leadership and problem-solving skills to maintain high standards. Knowledge of hospitality procedures and staff coordination to enhance overall performance.


Dedicated sales professional offering experience recommending, selecting, and assisting with locating merchandise based on the needs of the individual consumer.

Overview

19
19
years of professional experience

Work History

Front Desk Manager

The Montauk Salt Cave
08.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Optimized payroll processing by staying current on labor laws and maintaining updated employee records, ensuring accurate payments.
  • Contributed to a healthy work environment by sanitizing frequently touched surfaces like doorknobs, light switches, and countertops.
  • Streamlined financial processes by implementing efficient bookkeeping systems for timely data entry and report generation.

Front Desk Receptionist

The Skin Clinic
08.2020 - 01.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.

Banquet Sales Manager/Human Resources Coordinator

Crest Hollow Country Club
11.2018 - 09.2019
  • Managed multiple simultaneous events efficiently by prioritizing tasks effectively based on deadlines and individual needs of each project.
  • Coordinated with vendors and suppliers to ensure timely delivery of products and services for each event.
  • Conducted post-event evaluations to identify areas for improvement and implement necessary changes for future success.
  • Conducted thorough pre-screening interviews to assess candidate qualifications, resulting in a more efficient interview process for hiring managers.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.

Server/Bridal Attendant and Manager

The Woodbury Country Club
09.2006 - 11.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisted brides with their dress, veil, shoes and ensuring hair and makeup are flawless.
  • Keeping track of the schedule, ensuring everyone is where they need to be, and coordinating with vendors.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

High School Diploma -

West Islip High School
West Islip, NY
06-1985

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Hospitality service expertise
  • Teamwork and collaboration
  • Excellent people skills
  • Reliable and punctual

Timeline

Front Desk Manager

The Montauk Salt Cave
08.2021 - Current

Front Desk Receptionist

The Skin Clinic
08.2020 - 01.2024

Banquet Sales Manager/Human Resources Coordinator

Crest Hollow Country Club
11.2018 - 09.2019

Server/Bridal Attendant and Manager

The Woodbury Country Club
09.2006 - 11.2018

High School Diploma -

West Islip High School

Hobbies and Interests

Hiking, Gardening and Animals

Similar Profiles

CREATE PROFILE