Lisa Jackson
Monroe,Louisiana
Summary
Talented remote Customer Service Agent with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely.
Overview
6
6
years of professional experience
Work History
Chat Support
Amazaon
Remote, United States
11.2021 - 04.2024
- Effectively addressed customer queries by utilizing phone, email, and chat support systems.
- Resolved escalated customer complaints through phone, email, or chat support.
- Delivered excellent customer service by promptly addressing queries through email, chat, and phone
- Offered assistance to customers via online chat support systems.
Remote Customer Service Representative
Delta Air Lines, Inc
Remote, United States
02.2018 - 10.2021
- Handled billing inquiries and securely processed payments.
- Provided exceptional customer care through tailored assistance and support, fostering strong client connections.
- Handled demanding situations with poise and tact, diffusing tension while maintaining professionalism.
- Demonstrated exceptional customer service skills while handling a significant number of incoming calls.
Education
High School Diploma -
Neville High School
Associate's Degree in General Studies -
Louisiana Delta Community College
Skills
- Provide outstanding customer service via phone, email, and chat to address inquiries, resolve issues, and assist with bookings
- Strong problem-solving abilities
- Ability to work independently and manage chat interactions professionally
- Data Entry
- Active Listening
- Attention to Detail
- CRM software
- Inbound & Outbound calling
- Remain calm under pressure
- Strong communication skills
- Adaptability
- Multi-line phone talent
References
References available upon request.
Timeline
Chat Support
Amazaon
11.2021 - 04.2024
Remote Customer Service Representative
Delta Air Lines, Inc
02.2018 - 10.2021
High School Diploma -
Neville High School
Associate's Degree in General Studies -
Louisiana Delta Community College