Lisa Jackson
Bellmore
Summary
Experienced with coordinating and managing dispatch operations. Utilizes strong organizational skills and strategic planning to streamline processes and enhance efficiency. Track record of effective communication and problem-solving, ensuring timely and reliable service delivery.
Overview
30
30
years of professional experience
Work History
Dispatch Manager
We Transport Inc
75 Commerical St Plainview NY 11803
07.2018 - Current
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Developed contingency planning process for unexpected delays, minimizing impact on delivery schedules.
- Scheduled deliveries and pickups according to customer needs.
- Evaluated current operational processes to help develop, implement and improve practices.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Reduced response times with effective dispatcher training and timely decisionmaking.
- Enhanced customer satisfaction by establishing clear and efficient communication protocol.
- Streamlined communication between drivers and dispatch team, ensuring real-time updates on delivery status.
Sales and Service Representative
Verizon Inc
Garden City, NY
06.1996 - 10.2016
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
Education
High School Diploma -
High School of Graphic Communcations Arts
New York06-1988
Skills
- Task scheduling
- Efficient route planning
- Call dispatch coordination
- DOT regulatory compliance
- Workflow planning
Timeline
Dispatch Manager
We Transport Inc
07.2018 - Current
Sales and Service Representative
Verizon Inc
06.1996 - 10.2016
High School Diploma -
High School of Graphic Communcations Arts