Enisha Bryant
Wesley Chapel,FL
Summary
I'm a smart, responsible, friendly and hardworking young woman. I am accustomed to multitasking across field teams to improve mobile coordination activities. I Remain calm under pressure to deliver clear instructions for timely protocols. I love helping others and I Minimize conflict and confusion by maintaining excellent rapport with people of diverse personality types. I am completely dedicated to providing reliable and beneficial support to a family-oriented company. Also, I'm looking forward into building A career along the road.
Overview
7
7
years of professional experience
Work History
Dispatch Manager
Davis Trucking Inc.
Macon, GA
02.2018 - 02.2022
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Processing bills.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Evaluated current operational processes to help develop, implement and improve practices.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Monitored flow of paperwork and directed information to appropriate departments.
- Negotiated load payments before accepting each trip.
- I Kept office areas clean and organized at all times.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
Hostess
Olive Garden
Fort Lauderdale, FL
08.2015 - 12.2017
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Managed event contracts, estimates, event profiles and post-event summaries.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Team Member
Dairy Queen
Pompano Beach, FL
09.2014 - 05.2015
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- I washed dishes.
- Worked different stations to provide optimal coverage and meet production goals.
- Helped new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Operated production machinery safely to reduce workplace accidents.
- Restocked and clean.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Education
GED -
Central Georgia Technical College
Macon, GA05.2019
Skills
- Customer Service
- Collaborative Team Member
- Equipment Location Identification
- Staff Develpoment
- Issue resolution
- Calendar and Scheduling Software
- Computer savvy
- Data Entry
- Training
- Time Management
- Organization
- Microsoft Office
- Task Prioritization
- Quick learner
- Multi-task
Timeline
Dispatch Manager
Davis Trucking Inc.
02.2018 - 02.2022
Hostess
Olive Garden
08.2015 - 12.2017
Team Member
Dairy Queen
09.2014 - 05.2015
GED -
Central Georgia Technical College