Lisa Jester
Cedar Park,TX
Summary
Human Resources Temp for the USPS with experience in all Human Resources office applications and Administration of the Postal Examination for Austin and surrounding Cities. File Clerk and Computer Technician with extensive experience at the IRS, excelling in troubleshooting and repairing hardware and software issues. Proven ability to enhance system performance and streamline support processes, demonstrating strong customer service and attention to detail. Skilled in device configuration and installation, ensuring optimal functionality across departmental networks.
Overview
22
22
years of professional experience
Work History
Human Resources Temp
USPS, United States Postal Service
01.1985 - 12.1986
- Managed employee records and maintained confidentiality in compliance with regulations.
- Assisted in recruitment processes, screening applications, and administrating the postal examine for new hires.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Scheduling, filing, printing, faxing and other office duties within the office of Human Resources.
- Processed employee new hire paperwork at direction of supervisory staff.
File Clerk
IRS - Internal Revenue Service
02.1988 - 06.2000
- Located and retrieved requested documents in accordance with established policies.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
Computer Technician
IRS - Internal Revenue Service
06.2000 - 09.2006
- Diagnosed and resolved hardware and software issues for IRS computer systems.
- Performed troubleshooting and repaired peripheral devices such as computers, printers, scanners, fax machines and copiers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Assisted customers with technical support inquiries.
- Installed, configured, and maintained operating systems and applications across departmental networks.
- Provided technical support to staff, ensuring efficient use of IRS technology resources.
- Conducted routine system backups and data recovery processes to safeguard critical information.
- Collaborated with IT teams to implement software updates and enhance cybersecurity measures.
- Streamlined troubleshooting procedures, reducing response time for technical support requests.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Education
High School Diploma -
Stephen F Austin High School
Austin, TXSkills
- Computer assembly
- Desktop program installations
- Computer/Printer/Fax/Copier troubleshooting
- Software installation
- System upgrades
- Hardware installation
- Device configuration
- Hardware and software installation
- Customer service
- Installation and repair
- Computer troubleshooting
- Attention to detail
Timeline
Computer Technician
IRS - Internal Revenue Service
06.2000 - 09.2006
File Clerk
IRS - Internal Revenue Service
02.1988 - 06.2000
Human Resources Temp
USPS, United States Postal Service
01.1985 - 12.1986
High School Diploma -
Stephen F Austin High School