Lisa Johannes

• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Handled confidential documents in an organized fashion according to established protocol.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Proofread content for typo-free emails and documentation.
• Compiled data from various sources into organized reports for review by management team.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Processed invoices for payment using accounting software applications.
• Conducted research on various topics as requested by management.
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Worked effectively in team environments to make the workplace more productive.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
• Composed, edited and typed complex memos and reports with job-related software.
• Multi-tasking and time-management skills
• Loyal, humble, and positive
• Confident
• Resourceful
• Goal oriented

A personal desire to serve, and a willingness to exceed client expectations for prompt, efficient service. A variety of teller transactions. Deposits, withdrawals, corrections and reversals, change orders, official checks, savings bonds, cash advancements, Visa gift cards, loan payments, and loan advances. Complete compliance with training and/or tutorials. Protecting clients' privacy and minimizing fraud in a commercial/personal bank. Pursuing referral opportunities.

Licensed independent cosmetologist and manager at Urban Style Salon.