Lisa Johnson
River Falls
Summary
Caring and detail-oriented professional with 15+ years of experience in quality-focused and customerfacing roles. Skilled in communication, scheduling, documentation, and problem-solving, with a proven ability to create positive experiences for customers and team members alike. Recognized for strong organizational skills, efficiency, and the ability to adapt quickly to new environments. Seeking to leverage these strengths in a Customer Service Specialist role.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Utility Technology
Clasen Quality Chocolate
Watertown
02.2022 - Current
- Communicate daily with management and team members to ensure smooth production and problem resolution.
- Document inspections, complete reports, and maintain accurate records.
- Train new employees on procedures, fostering confidence and efficiency.
- Develop strong organizational and multitasking skills in a fast-paced, detail-driven environment.
Vacation Relief
Nestle
Eau Claire
07.2019 - 02.2022
- Communicate daily with management and team members to ensure smooth production and problem resolution.
- Document inspections, complete reports, and maintain accurate records.
- Train new employees on procedures, fostering confidence and efficiency.
- Develop strong organizational and multitasking skills in a fast-paced, detail-driven environment.
Tasker
DHL Supply Chain
Chippewa Falls
02.2018 - 08.2019
- Scheduled, prioritized, and monitored tasks, ensuring deadlines were met.
- Investigated issues and coordinated solutions with other departments.
- Communicated with leadership and colleagues daily to support operations.
- Served as a Safety Committee Member, promoting compliance and teamwork.
Server
River Inn
Chippewa Falls
09.2008 - 09.2018
- Delivered outstanding customer service in a fast-paced environment.
- Handled payments, scheduled orders, and maintained accurate cash balances.
- Built positive relationships with customers through friendly communication and care.
Production
Andersen Windows & Doors
Menomonie
09.2000 - 01.2018
- Ensured accuracy and quality while meeting fast-paced production goals.
- Communicated effectively with team members to resolve issues quickly.
- Recognized as Safety Employee of the Quarter (2016) and Continuous Improvement Team Member (2016-2018).
Education
High School Diploma -
Altoona High School
Altoona, WI05.1985
Skills
- Quality inspection and assurance
- Organizational communication
- Problem solving
- Documentation and recordkeeping
- Attention to detail
- Team collaboration and training
- Multitasking skills
Certification
Forklift
CDL
Timeline
Utility Technology
Clasen Quality Chocolate
02.2022 - Current
Vacation Relief
Nestle
07.2019 - 02.2022
Tasker
DHL Supply Chain
02.2018 - 08.2019
Server
River Inn
09.2008 - 09.2018
Production
Andersen Windows & Doors
09.2000 - 01.2018
High School Diploma -
Altoona High School
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