Lisa Johnson
Gilbert,AZ
Summary
Detail-oriented Patient Scheduler with expertise in optimizing clinic workflow, securing authorizations, and enhancing patient follow-up. Committed to improving clinic efficiency through effective communication and problem-solving.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Patient Scheduler/Insurance Verification Specialist
Gilbert Primary Care
3048 E. Baseline Rd. Mesa, AZ
03.2012 - 04.2026
- Scheduled patient appointments using electronic health record system to optimize clinic workflow.
- Coordinated communication between patients and healthcare providers to streamline scheduling processes.
- Managed appointment reminders and follow-up calls to enhance patient attendance rates.
- Developed strategies for minimizing scheduling conflicts, improving overall clinic efficiency.
Authorization Representative
SPHO Scottsdale Physician Hospital Organization.
Scottsdale, AZ
06.2005 - 01.2011
- Facilitated authorization requests for patient services, ensuring compliance with regulatory guidelines.
- Collaborated with healthcare providers to gather necessary documentation for pre-authorization processes.
- Reviewed and processed authorization appeals, enhancing operational efficiency and reducing turnaround time.
- Trained new staff on authorization protocols and system navigation, fostering team competency and consistency.
Education
High School Diploma -
Coolidge High School
Coolidge, AZSkills
- Patient follow-up
- Effective organization
- Facility management coordination
- Securing authorizations
Accomplishments
- Supervised team of [Twenty Two] staff members.
Certification
- Certified Nursing Assistant, CPR and First Aid AED Certified. Training -1994 to current.
- Relias State Certifications Training.
- Program Coordinator Training.
- Supervisor Training in a DDD
Timeline
Patient Scheduler/Insurance Verification Specialist
Gilbert Primary Care
03.2012 - 04.2026
Authorization Representative
SPHO Scottsdale Physician Hospital Organization.
06.2005 - 01.2011
High School Diploma -
Coolidge High School